About this role
At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
We are looking for a skilled Network Operations Engineer to join our 24×7 Network Operations Center (NOC) team. The role involves monitoring and managing enterprise network infrastructure, troubleshooting WAN/LAN connectivity issues, supporting Cisco routers, switches and security devices, and ensuring network availability and performance.
The candidate will be responsible for incident management, SLA adherence, network monitoring, coordination with internal teams and service providers, and maintaining accurate network documentation. Hands-on experience with Cisco networking technologies is essential, while knowledge of Cisco ISE, Palo Alto, Zscaler, NetBox, Kentik and LogicMonitor will be an added advantage.
The ideal candidate should have strong troubleshooting and analytical skills, good communication abilities, and a willingness to work in rotational 24×7 shifts. CCNA certification is preferred.
Responsibilities
- 24x7 support.
- Support day-to-day network activities, including:
- Real time Monitoring operations of all backbone links, WAN/LAN network devices, security devices.
- Dedicated Network Surveillance using Client monitoring tools to ensure network performance goals are met.
- Maintain consistent IOS release on network devices.
- Ensuring continuous operation of servers and services.
- Support for Converged Networks Troubleshooting of all network and system related problems.
- Update Smart Net information for Cisco network devices.
- Respond to incoming tickets, troubleshoot, and escalate, if necessary.
- Work with Cisco TAC as and when required.
- Analyze and resolve network hardware and software connectivity issues.
- Maintain an accurate inventory of all network equipment, circuits, IP addresses.
- Maintain accurate network diagrams and associated documentation.
- Develop a triage and problem-resolution process.
- Standard Report Generation
- Interfacing with other teams to scope & get required inputs for troubleshooting.
- Maintain SLA monitoring and compliance reporting.
- Escalating issues to next level as per define procedures.
- Adherence and compliance to the defined processes and tasks assigned.
- End user interaction for network issues
- CCNA certified candidate is preferred.
- Hands on experience on Cisco ISE, Palo Alto, Zscaler VPN, Netbox, Kentik monitoring tool, Logic Monitor Monitoring tool would be an added advantage.
- Hands on experience on Cisco routers/ Switches, Nexus, Cisco WLC’s
- Should have command on verbal and written English language,
- Collaboration, communication, and interpersonal skills.
- Documenting processes and maintaining knowledge base article in the ticketing system.
- Zscaler Basic troubleshooting and operations
- ServiceNow ticketing System
- Position open to work –Rotating 24*7
Any graduate , with Networking knowledge