About this role
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Make your mark by leading corporate actions operations, strengthening controls, and elevating the client experience while growing your leadership career.
As an Asset Servicing Vice President within the Asset Servicing team in Commercial Investment Banking, you lead end-to-end corporate actions processing from announcement capture through payment with a focus on accuracy, timeliness, and a strong control environment. You are accountable for resolving cash and stock exceptions, delivering complete election responses, and partnering with clients, agent banks, and custodians to protect the client experience. You drive operational change, including system migrations and testing, while developing a high-performing team and strengthening risk awareness.
Job Responsibilities
- Lead a high-performing Asset Servicing team by setting clear objectives, measures, priorities, expectations, and accountability aligned to client-service outcomes.
- Oversee accurate and timely corporate actions processing across the full lifecycle, from announcement capture through payment.
- Ensure a strong control environment by maintaining robust procedures, promoting risk awareness, and driving timely escalation and remediation.
- Resolve cash and stock exceptions through disciplined investigation, root-cause identification, and sustained follow-through.
- Deliver complete corporate action election responses within required timelines and service standards.
- Partner with clients, agent banks, custodians, and internal teams across risk, technology, product, and operations to address ownership, handoffs, and service issues.
- Drive operational change initiatives and process improvements that strengthen controls and enhance the client experience.
- Support system migrations and user acceptance testing by coordinating plans, execution readiness, and issue triage.
- Manage staffing, capacity, coverage, and business continuity to meet daily demand, peak volumes, and resilient execution needs.
- Coach managers and team members through skill-building, training needs identification, career development, and succession planning.
- Communicate priorities and feedback through regular team meetings and one-to-ones, including recognition and performance issue management in line with firm processes.
Required qualifications, skills, and capabilities:
- Demonstrate full-lifecycle asset servicing and corporate actions expertise, including announcement capture, elections, and payments.
- Apply middle-office and investment banking operations knowledge to manage complex processing, exceptions, and escalations.
- Explain income accounting concepts relevant to corporate actions processing and associated cash and stock movements.
- Execute a strong controls mindset, including issue identification, documentation discipline, and remediation follow-through.
- Communicate clearly with demanding stakeholders across clients, agent banks, custodians, and internal partner teams.
- Exercise sound judgment to resolve complex issues while balancing risk management and client outcomes.
- Build people leadership capability through performance management, coaching, and talent development.
- Analyze breaks and exception trends to identify root causes and implement sustainable process fixes.
- Collaborate effectively with technology, product, and operations partners to deliver change and maintain service stability.
- Maintain focus on accurate, timely execution in a high-volume, time-sensitive processing environment.
Preferred qualifications, skills, and capabilities:
- Strengthen operational effectiveness by contributing to change initiatives and continuous improvement in asset servicing or corporate actions.
- Support platform or system migrations within operations environments, including structured testing and controlled cutover readiness.
- Identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.
- Lead teams through the adoption of AI-enabled analytics, workflow automation, or intelligent process tools to improve operational efficiency and accuracy, reduce manual effort, and support consistent, well-controlled execution through coaching, change adoption, and continuous improvement.