About this role
ABOUT WM
WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals.
WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.
Equal Employment Opportunity
For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.
Real ID
In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.
I. Job Summary
The Inside Account Executive is responsible for proactive maintenance and revenue growth of current WM customers within a book of business, ensuring that all assigned customers have signed service agreements, in initial term and on file.
This position is a work from home role however the candidate must reside in the greater Phoenix area based on business need. May be required to periodically go into the office for meetings.
II. Essential Duties and Responsibilities
- To perform this job successfully, an individual must be able to perform all essential duties confidently. Additional minor duties may be assigned as needed.
- Increase account penetration with strategic product sales.
- Communicate proactively with all customers quarterly, to strengthen and expand relationships.
- Persuade current customers to sign written agreements by providing ongoing education of contract details and use of strong negotiation skills.
- Update and renew customer service agreements.
- Resolve service escalations within the defined territory.
- Generate revenue growth by utilizing consultative selling skills in conjunction with value propositions.
- Communicate rates, fees and service strategies with conviction.
- Understand and use customer incentives and concessions within appropriate profit targets and level of authority.
- Establish and maintain a high level of customer satisfaction.
- Communicate and collaborate with the Inside Sales Manager to resolve customer issues.
- Align WM products and services with customer needs.
- Engage additional WM business opportunities - referring internally as appropriate.
- Use WM sales productivity software tools accurately and consistently (i.e. Customer Relationship Management and Pricing Tools).
- Propose customer solutions that are compliant with appropriate local, state and federal regulations.
- Other duties as assigned.
III. Qualifications - Must live and work in the U.S.
A. Required Qualifications
- High School Diploma or GED (accredited)
- 3 years of experience in non-consumer-based industry sales
- 1-year Internal requirements - proven success in a position involving customer interaction.
B. Preferred Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
Pay: The expected base pay range for this position across the U.S. is $20.24/hour - $23.56/hour. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.