IT End User Services Analyst @ Vertiv

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES

Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]

• 2. KEY RESPONSIBILITIES

A. IT Infrastructure Support

• Provide daily technical support for IT infrastructure, including computers, laptops, printers,

servers, and network equipment by IT serviceNOW

• Install, configure, maintain, and troubleshoot IT hardware and software by IT serviceNOW.
• Perform preventive maintenance, system upgrades, and hardware replacement.
• Monitor IT infrastructure performance and report recurring issues.
• Maintain IT asset inventories and infrastructure documentation.

B. Network and LAN Support

• Install and troubleshoot LAN cables, network ports, switches, routers, and wireless access

points instruction by IT network team.

• Configure and troubleshoot IP addresses, DNS, DHCP, and network connectivity.
• Support network cabling and desktop computer connections for office areas, meeting rooms,

and production lines.

• Coordinate with network teams and service providers to resolve connectivity issues.
• Assist with network rack installation, patch panel connections, and cable management.

C. Desktop and End-User Support

• Install and configure desktop computers, laptops, monitors, printers, and peripherals.
• Deploy operating systems, applications, and security updates.
• Troubleshoot Windows operating system, hardware, software, and user access issues.
• Support Microsoft 365 applications, email, and collaboration tools.
• Provide timely technical support and resolve incidents within agreed service-level

agreements (SLAs).

D. IT Security and Maintenance

• Perform routine security patching and software updates.
• Ensure antivirus and endpoint protection are functioning correctly.
• Follow IT security policies and standard operating procedures.
• Assist with backup checks, data recovery, and troubleshooting security-related incidents.
• 3. REQUIRED COMPETENCIES, QUALIFICATIONS, AND EXPERIENCE

Qualifications and Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related

field.

• Experience in IT support, desktop support, or infrastructure support.
• Knowledge of Windows operating systems, computer hardware, and troubleshooting.
• Basic understanding of LAN/WAN, TCP/IP, DNS, DHCP, switches, and structured cabling.
• Familiarity with Microsoft 365, Microsoft Intune, Active Directory, and endpoint

management.

• Good communication, troubleshooting, documentation, and problem-solving skills.