About this role
Resideo is a global leader in smart home and building solutions, with trusted brands including Honeywell Home, First Alert, and Resideo helping people feel more comfortable, secure, connected, and in control every day. Our products and technologies are found in more than 150 million homes and businesses worldwide. From intelligent climate solutions to security, sensing, water, and connected home technologies, Resideo develops and manufactures products designed to simplify everyday life and help protect what matters most.
Our global teams span engineering, manufacturing, software, product management, supply chain, customer experience, and more — all working together to shape the future of connected living through innovation, quality, and meaningful real-world impact. At Resideo, our teams help create products and experiences that make everyday life more comfortable, secure, and connected for millions around the world. Learn more at www.resideo.com.
You can find out more about how the talent community works here: Resideo Talent Community Terms. Our recruitment privacy notice Resideo -Recruitment Privacy Notice - Dec 16 2022 describes in more detail how we process your personal data and how you can exercise your personal data rights.
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Our customer service team works closely with customers, sales teams and operational functions across Europe to keep orders moving and customer needs on track. As a Senior Customer Service Associate, you'll take ownership of a portfolio of accounts and become a trusted point of contact for your customers.
JOB DUTIES
- Manage a portfolio of customer accounts across EMEA.
- Act as the main point of contact for customer enquiries related to orders, deliveries, returns and general service requests.
- Build and maintain day-to-day relationships with customers through phone and email communication.
- Monitor order books and delivery schedules and provide customers with regular updates.
- Resolve customer issues and escalations in cooperation with internal stakeholders.
- Work closely with Sales, Supply Chain, Production Planning and Distribution Centres to support customer requirements.
- Support continuous improvement by gathering customer feedback and identifying areas for enhancement.
- Maintain accurate customer records and documentation.
YOU MUST HAVE
- Previous experience in Customer Service, Customer Care, Order Management or another customer-facing role.
- Fluent English and professional-level French.
- Strong communication skills, both written and verbal.
- Ability to manage multiple priorities and customer requests simultaneously.
- Strong organisational skills and attention to detail.
- A solution-oriented approach and confidence working with different stakeholders.
WE VALUE
- Experience managing customer accounts or a dedicated customer portfolio.
- Experience working with manufacturers, wholesalers, distributors or OEM customers.
- Experience in supply chain, logistics or order management environments.
- Experience working with SAP.
- Spanish language skills.
WHAT'S IN IT FOR YOU
- Hybrid Working Arrangement
- Life Insurance
- Disability Insurance
- Pension
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