About this role
Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities.
Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.
The Distribution Support Team Lead is responsible for leading a team of distribution support specialists to ensure seamless execution of Mouser Electronics' global distribution operations. This role focuses on driving operational excellence, supporting channel partners and internal stakeholders, resolving complex distribution-related issues, improving processes, and ensuring exceptional customer service across global markets.
- Lead, coach, and develop a team of Distribution Support Specialists.
- Monitor team performance against established service level agreements (SLAs) and key performance indicators (KPIs).
- Conduct regular performance reviews, provide feedback, and create development plans.
- Manage workload distribution and resource planning to ensure optimal team productivity.
- Foster a customer-centric and collaborative work environment.
Any graduate