About this role
We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.
Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.
Willow Oaks Specialties: Gastroenterology, Rheumatology, Non-Oncology Infusion
The Regional Manager, Clinic Operations leads large-scale or complex outpatient and community clinic operations, integrating patient care principles with consistent operational standards, performance improvement, financial stewardship, and effective resource use. The role builds and retains a qualified, high-performing workforce through performance management and by fostering learning, communication, recognition, inclusion, and staff development. In partnership with physicians, clinical and operational leaders, and cross-functional teams, the manager coordinates resources, advances service priorities, and supports a safe, efficient, and effective environment for patients, visitors, and team members.
When applicable, the role incorporates population needs, social drivers of health, and barriers to care into operational planning and service delivery. Success requires fostering a culture of accountability and service excellence, strong business strategy, effective communication, facilitation, team building, change leadership, execution, talent development, and sound operational decision making.
Job Responsibilities
- Provides operational leadership across broader-scale, higher-volume, or complex clinic portfolios, services, teams, and functional areas.
- Serves as an operational liaison among physicians, clinical and operational leaders, administrative teams, and support departments to resolve complex or escalated issues and improve access, service delivery, patient experience, throughput, and efficiency.
- Leads assigned team members and operational leads through staffing and coverage planning, hiring, training, performance management, coaching, delegation, and talent development.
- Develops and implements collaborative problem-solving and improvement processes using input from providers, operational partners, and senior leadership.
- Promotes accountability, service excellence, staff development, engagement, inclusion, professionalism, and continuous improvement while enforcing Inova policies and procedures.
- Oversees quality monitoring and analyzes operational, financial, patient experience, quality, and clinic performance data to identify trends, evaluate outcomes, mitigate risk, and guide improvement efforts.
- Provides operational oversight of budget planning, financial performance, resource stewardship, financial assistance, insurance and grant eligibility when applicable, and opportunities to improve resource utilization and performance.
- Leads operational strategies, change, innovation, and execution across assigned areas to improve workflows, access, service delivery, and performance.
- Establishes consistent operational standards, workflows, and best clinics across assigned clinical services and locations while allowing appropriate variation based on clinical and population needs.
- Partners with Grants and Philanthropy teams to oversee grant-funded and philanthropically supported clinics, including applicable funding, budget, reporting, and performance requirements when applicable.
Minimum Requirements
- 2 years healthcare management experience
- 3 years of experience in healthcare operations in an ambulatory or hospital setting
- Bachelor’s degree in relevant field (or 4 years of experience in lieu of degree)
Preferred Requirements
- MGMA, AMGA, or ACHE membership and/or certification preferred
- Experience overseeing operations across multiple pediatric specialty clinics