About this role
Customer Assistance Manager
Department
Kotak Mahindra Bank – Hardship Assistance Unit
Reporting Relationship
Reporting to Location Collections Manager
Position Grade
M1 – M2
- Monitoring and maintaining collection for the area.
- Managing repossession.
- Co-ordination with collection agency, repossession agent, sale of asset,
- Legal formalities.
- Graduate
- Min 2 – 5 years of experience in collections.
- Confident, ability to handle a team of collections, can go to the field when required and also give training to his team when needed
Collections Management: Monitor and maintain collection efficiency across assigned portfolios.
- Ensure timely follow-ups and resolution of delinquent accounts.
- Analyze collection trends and implement corrective actions.
- Repossession & Recovery: Manage repossession activities in coordination with repossession agents.
- Oversee the sale of repossessed assets to maximize recovery.
- Ensure compliance with legal and regulatory requirements during repossession.
- Agency & Field Coordination: Liaise with external collection agencies and field executives.
- Provide training and guidance to the collections team.
- Conduct field visits when necessary to support recovery efforts.
Legal & Compliance
- Coordinate with legal teams for initiating and following up on legal actions.
- Ensure all documentation and processes are in line with bank policies and regulatory norms.