About this role
Elite Banker Outbound (HH)
Job Purpose
The Elite Banker Outbound will be responsible for acquiring, engaging, and managing High-Net-Worth (HNW) and Affluent customers through outbound sales activities. The role focuses on portfolio growth, customer relationship management, liability acquisition, investment product penetration, and delivering a superior banking experience.
Key Responsibilities
- Generate and acquire new Elite Banking customers through outbound calling, referrals, and market sourcing.
- Build and manage a portfolio of High-Net-Worth (HNW) and Affluent customers.
- Drive acquisition of CASA, Term Deposits, Wealth, Insurance, and Investment products.
- Conduct regular customer meetings to understand financial needs and provide suitable banking solutions.
- Achieve monthly and quarterly targets related to:
- New-to-Bank (NTB) customer acquisition
- Liabilities growth
- Wealth and third-party product sales
- Revenue generation
- Cross-sell banking products including:
- Mutual Funds
- Insurance
- Fixed Deposits
- Demat & Trading Accounts
- Loans against Assets
- Ensure high customer engagement and portfolio deepening.
- Maintain strong knowledge of financial markets, investment products, and banking regulations.
- Adhere to compliance, audit, and risk management guidelines.
- Provide prompt service support and resolve customer queries effectively.
Eligibility Criteria
Educational Qualification
- Graduate in any discipline.
- MBA/PGDM preferred.
Experience
- 2-6 years of experience in:
- Retail Banking
- Wealth Management
- Elite/Preferred/Priority Banking
- Financial Services Sales
- Experience in handling HNI/Affluent customers preferred.
Required Skills
- Strong sales and relationship management skills.
- Excellent communication and presentation abilities.
- Customer-centric approach with strong negotiation skills.
- Understanding of wealth products and investment solutions.
- Ability to work in a target-driven environment.
- Good networking and client acquisition capabilities.
- Acquire and expand relationships with High Net Worth individuals for both liabilities and commercial assets.
- Deliver superior customer service while ensuring adherence to bank policies and compliance standards.
- Cross-sell a wide range of banking products and services to deepen client relationships.
- Educate clients about new products and enhancements to maximize engagement.
- Organize and lead targeted sales initiatives and client engagement events.
- Collaborate with other group companies to offer integrated financial solutions.
- Maintain comprehensive records of client interactions and relationship history.
- Monitor and resolve customer complaints and queries with a focus on quick turnaround and satisfaction.