About this role
Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.
The Guthrie Clinic is an Equal Opportunity Employer.
The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.
Be the first step in a patient's care journey. As a Visit Coordinator, you'll help patients navigate healthcare and claims with confidence by providing a warm welcome, ensuring accurate information, and helping connect them to the care they need when they need it most.
Why Choose Guthrie
- Voluntary 403(b) Retirement Plan – Plan for your future with Fidelity investment options
- Employee Assistance Program – Confidential support for personal and professional well-being
- Shift Differentials & Premiums – Earn more for evenings, nights, weekends, and float coverage
- PTO Starts on Day 1
- Friendly, Inclusive Work Family – Be part of a team that feels like home
Recognized as a Top Healthcare Employer
Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well‑being, including:
- Best Places to Work 2025 - Modern Healthcare
- America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek
- America's Best-In-State Employers (PA) 2025 - Forbes
- America's Best Employers for Healthcare Professionals 2025 - Forbes
- America's Best Employers for Women 2025 – Forbes
Schedule & Coverage
- Full Time, Day Shift
Position Summary
The primary responsibility entails answering the Occupational Medicine toll free phone line, creating valid cases and scheduling appointments in regional offices.
Education, License & Cert: High School Grad or Equivalent.
Experience: One to two years customer service experience and/or AAS degree preferred. Should possess excellent typing, telephone skills, and personal computer skills, including Microsoft Word, Excel, and Access. Knowledge of and experience with IDX, BAR, Scheduling, and Charge Entry is desirable.
Essential Functions
- 1. Generate case numbers for Workers’ Compensation and Occupational Medicine patients as appropriate: Occupational Medicine ‐ assign appropriate company and package. Workers’ Compensation ‐ verify injury and insurance information with company or insurance carrier.
- 2. Update database information to properly track activities certain referrals and examinations.
- 3. Obtain certifications and perform drug test, breath alcohol, audiogram and pulmonary function as needed ‐ including on‐site when required.
- 4. Must be able to multi‐task and has excellent organizational skills.
- 5. Determine company status (client vs. non‐client), forwards non‐client to OEHS Marketing representative for account set‐up.
- 6. Set up accounts and/or add packages when marketing is unavailable.
- 7. Determine type of visit(s) required and schedule appointment according to the scheduling matrices.
- 8. Learn and keep updated on regulations including OSHA, DOT, NIOSH, etc.
- 9. Respond promptly to voicemail, email and fax requests for appointments.
- 10. Review encounter forms from all offices for accuracy/completeness before charges are entered.
- 11. Investigate missing charge reports for all occ med charges and no‐show report and create charges when appropriate.
- 12. Cover other clerical positions as needed and assist with audits, letters, billing issues and filing.
Other
Duties
All other duties as assigned.
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