About this role
The Travel Division of the Materials Management Department is seeking an experienced Travel & Visa Supervisor to support missionary, corporate, and ecclesiastical travel across the Pacific Area. Based at the Pacific Area Office in Auckland, this role supervises a team of travel and visa coordinators, ensuring safe, compliant, cost-effective, and customer-focused travel services that support the mission of the Church. This is a permanent full-time position reporting to the Area Travel Manager and will be based at the Pacific Area Office in Auckland.
- Supervise and support Travel & Visa Coordinators, providing direction, coaching, support, and oversight. Ensuring work is completed accurately, efficiently, and in accordance with established processes
- Assist with corporate, missionary, and ecclesiastical travel arrangements across the Pacific Area
- Ensure compliance with visa, passport, government, immigration, and legal requirements for all travellers
- Provide guidance and expertise on travel bookings, fares, routing options, passports, and visa processes
- Manage complex and sensitive travel matters, including emergency travel situations, evacuations, and urgent missionary travel needs
- Train and support employees, mission travel secretaries, vendors, and other stakeholders on travel and visa procedures
- Coordinate special events, group travel, and visits involving Church leaders and other key travelers
- Build and maintain effective relationships with Church leaders, travel vendors, government agencies, and internal partners
- Monitor service, quality, and operational performance to achieve key travel and customer service objectives while ensuring cost-effective travel solutions
- 8 years of any combination of related experience or progress towards or completion of a university (post secondary) degree or an industry-recognized certification.
- Former work-related leadership experience.
- Demonstrates understanding of global systems/tools, vendor contracts, travel processes, etc
- Ability to communicate and negotiate with travel vendors and executive personnel
- Must be able to travel as required
- Ability to make sound business decision
- Proof of legal right to work in New Zealand
- A police background check may be required
Preferred
- Demonstrated knowledge of global visa requirements and immigration processes.