About this role
Your Role
The Provider Operations team maintains, integrates, and governs provider data. Reporting to the Sr. Manager, Operations, the Manager, Software Configuration leads a team of configuration, solution design, and governance analysts who develop and maintain data solutions.
The manager drives cross-functional collaboration to design and implements provider data supported solutions that enable member enrollment, claims processing, provider data extracts exchange, and directories. The role oversees the standardization and continuous improvement of existing solutions and guides the delivery of sustainable technical solutions that streamline processes and improve operational efficiency.
Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Your Work
In this role, you will
- Partners with senior leaders, technical teams, and operational stakeholders to establish priorities and successfully deliver shared initiatives.
- Leads complex projects and oversees release planning, readiness, communications, timelines, and execution in alignment with established standards and controls.
- Defines configuration and release architecture, deployment strategies, and end-to-end toolchain integrations that improve delivery speed, reliability, and scalability.
- Oversees build and configuration tools, repositories, environments, baselines, installers, and utilities, including upgrades, migrations, and recovery planning.
- Strengthens operational performance through monitoring, automated testing, reporting, troubleshooting, performance tuning, failure analysis, and continuous process improvement.
- Establishes configuration management practices and procedures, tracks key performance indicators and trends, maintains documentation, trains users, mentors team members, and provides technical leadership in resolving complex issues.
Your Knowledge and Experience
- Bachelor’s degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
- 7 years of prior relevant experience
- 2 years prior people management experience gained as a team leader, supervisor, project/program manager, or manager of contingent workers
Hybrid
This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.
Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.