About this role
Job summary
Are you an experienced care professional ready to take the next step into a leadership role?
As a Team Leader, you will play a key role in supporting adults with mental health needs to live as independently and confidently as possible within a supported living environment. You will lead by example, providing guidance and support to Support Workers while helping to ensure consistently high-quality, person-centred care.
You will take the lead on shift, act as the first point of contact for the team and provide calm, confident support when challenges arise. Your role will include overseeing daily care and support, maintaining professional boundaries, supporting daily living activities and participating in on-call responsibilities.
We are looking for someone who communicates confidently, works well as part of a team and has a strong understanding of supporting adults with mental health needs. You will be approachable, dependable and able to provide clear leadership while keeping the people we support at the heart of everything you do.
Please note: Applicants must have the existing right to work in the UK. We are unable to offer visa sponsorship for this role.
Main duties of the job
Lead the shift, ensuring smooth delivery of care and supporting Support Workers as the first point of contact.
Manage on-call responsibilities as scheduled, providing guidance and operational support when issues arise.
Support residents with practical daily living tasks including personal care guidance, budgeting, community access, and household activities.
Maintain accurate written records, basic reports, and digital documentation using appropriate IT systems.
Apply understanding of safeguarding, confidentiality, and risk management in all decisions.
Remain calm in emergencies and lead staff through difficult or high pressure situations.
Work effectively as part of a team and build positive working relationships with colleagues, residents, families and external professionals.
Communicate clearly and professionally to ensure that resident needs are understood and met.
Demonstrate person centred care, treating each resident as an individual and respecting their choices.
Promote independence and support appropriate risk taking to build confidence and resilience.
Model kindness, empathy, respect and compassion in every interaction.
Champion Next Chapter Healthcare's values: Caring, Open, Responsive, Respectful and Together.
Be receptive to learning, welcome constructive feedback, and focus on continuous improvement.
About us
At Next Chapter Healthcare, we believe good support starts with good people. We provide supported living services for adults with mental health needs, with a focus on creating safe, welcoming environments where people are treated with dignity and respect.
Youll join a team that values working together, communicating openly and supporting one another to provide consistent, high-quality support. Our values are Caring, Open, Responsive, Respectful and Together, and we look for people who will bring these values to work every day.
We want our staff to feel confident and supported in their roles. Youll receive induction and ongoing training, with opportunities to develop your knowledge, skills and experience. Required training and staff meetings outside normal working hours are paid.
Whether you already have experience in care or are looking to bring your skills and values into a new career, were looking for dependable people who want to be part of a team making a positive difference.
Job description
Job responsibilities
- Lead and coordinate shifts, ensuring the service runs safely, effectively and to a high standard.
- Provide day-to-day leadership, guidance and support to Support Workers.
- Act as the first point of contact for staff during shifts, providing clear direction and responding appropriately to concerns.
- Ensure individuals receive high-quality, person-centred support that promotes independence, choice, dignity and wellbeing.
- Support individuals with daily living activities in accordance with their individual support plans and assessed needs.
- Ensure support plans, risk assessments and associated documentation are followed and updated appropriately.
- Maintain accurate, professional and timely records, including daily notes, handovers and incident reports.
- Support safe medication practices in line with individual care plans, training and organisational procedures.
- Recognise and respond appropriately to changes in an individual's mental health, behaviour, wellbeing or level of risk.
- Respond calmly and professionally to challenging situations, incidents and emergencies, escalating concerns where required.
- Promote positive approaches to supporting adults with mental health needs.
- Maintain professional boundaries and confidentiality at all times.
- Communicate effectively with individuals, colleagues, families and health and social care professionals.
- Lead effective staff handovers to ensure important information is communicated clearly between shifts.
- Support the induction, mentoring and ongoing development of Support Workers.
- Monitor standards of practice and address or escalate concerns relating to safeguarding, staff practice or the quality of support.
- Participate in staff meetings, supervision and training as required.
- Participate in the on-call rota and provide guidance and support to staff when required.
- Identify and report safeguarding concerns promptly in accordance with organisational procedures.
- Ensure health and safety procedures and risk management measures are followed.
- Lead by example and contribute to a positive, respectful and professional culture within the service.
- Undertake any other reasonable duties appropriate to the Team Leader role and the needs of the service.
Person Specification
Qualifications
Essential
- Relevant Level 2 qualification in Health and Social Care/Adult Care, or equivalent
- Willingness to work towards a Level 3 qualification in Adult Care/Health and Social Care
- Commitment to completing all mandatory and role-specific training required for the Team Leader role
Desirable
- Level 3 Diploma/NVQ in Adult Care/Health and Social Care, or equivalent
- Leadership or management qualification
- Relevant mental health qualification or accredited training
- Current relevant training in safeguarding, medication, Mental Capacity Act, first aid or positive behaviour support
Experience
Essential
- Experience of working within health and social care, supported living or a similar care environment
- Experience of supporting adults with mental health needs
- Experience of taking responsibility during a shift and providing guidance and support to colleagues
- Experience of working with support plans, risk assessments and care documentation
- Experience of recognising and responding appropriately to changes in an individuals mental health, behaviour or wellbeing
- Experience of responding appropriately to incidents, safeguarding concerns or challenging situations
- Experience of working effectively as part of a team
Desirable
- Previous experience in a Team Leader, Senior Support Worker or similar senior care role
- Experience of working within a supported living service
- Experience of supervising, mentoring or inducting staff
- Experience of participating in an on-call rota
- Experience of working collaboratively with health and social care professionals and other agencies
- Experience of supporting audits, quality assurance or monitoring standards within a care service
Knowledge, Skills and Personal Qualities
Essential
- Good understanding of person-centred support and promoting independence, choice, dignity and wellbeing
- Good understanding of adult safeguarding and the responsibility to recognise, report and escalate concerns
- Understanding of confidentiality and maintaining professional boundaries
- Strong verbal and written communication skills
- Ability to lead, guide and support staff effectively
- Ability to remain calm, make appropriate decisions and provide clear direction in challenging situations
- Ability to organise and prioritise workloads effectively during a shift
- Ability to maintain clear, accurate and professional records
- Ability to identify changes in an individual's mental health, behaviour, wellbeing or level of risk and respond appropriately
- Ability to communicate effectively with individuals, colleagues, families and health and social care professionals
- Compassionate, respectful and person-centred approach
- Reliable, responsible and accountable with the ability to lead by example
- Ability to work flexibly according to the needs of the service and participate in the on-call rota
- Existing right to work in the UK without requiring visa sponsorship
Desirable
- Knowledge of the Mental Capacity Act and its application within adult social care
- Knowledge of medication management within a care or supported living environment
- Understanding of risk management and positive approaches to supporting individuals with mental health needs
- Knowledge of quality assurance and maintaining standards within a care service
- Confidence in mentoring, developing and supporting other staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Next Chapter Healthcare Ltd
Address
The Withins
77 Bury Road
Radcliffe
Greater Manchester
M26 2UT
United Kingdom
Employer's website
https://www.nextchapterhealthcare.co.uk/ (Opens in a new tab)