About this role
Job summary
Clerical Officer/Receptionist 37.5 hours per week - Permanent
Applications are invited from hard working and organised individuals to provide a high quality administrative and clerical service based within the Cardiac Diagnostic Department within the Medicine Business Unit. You will be based at the Queen Elizabeth Hospital.
Main duties of the job
As an Admin & Clerical Officer, you'll play a key role in supporting smooth patient journeys within Cardiac Diagnostics. Working as part of a friendly and supportive team, your contribution will help deliver an efficient, accurate and compassionate service.
You will provide essential administrative support.
- Providing a professional reception service across Cardiac Diagnostic reception, acting as the first point of contact for patients and signposting appropriately.
- Booking and managing inpatient and outpatient appointments, ensuring cancellations are effectively utilised.
- Maintaining accurate and confidential patient records.
- Handling telephone and face-to-face queries professionally and escalating as required.
- Supporting service development and Safecare initiatives.
This role offers an excellent opportunity to contribute to the delivery of high-quality diagnostic services in a fast-paced environment, where teamwork and patient care are at the heart of everything we do.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job description
Job responsibilities
As an Admin & Clerical Officer within Cardiac Diagnostic Department, you will support the safe and efficient delivery of a high-quality radiology service. This role is essential to maintaining smooth patient pathways, clinical workflow and timely access to diagnostic imaging.
Key Responsibilities Reception & Patient Coordination
- Provide a competent and efficient reception service.
- Welcome and signpost patients to the appropriate area, ensuring they are correctly booked into the department.
- Arrange and reschedule inpatient and outpatient appointments, making use of cancelled slots to maximise efficiency.
- Respond to patient queries and telephone enquiries professionally, accurately and with empathy.
Information Management & Record Handling
- Ensure patient notes are correctly managed, handled securely and confidentiality is maintained at all times.
- Manage your workload effectively, prioritising tasks to meet operational deadlines.
General Administrative Duties
- Perform general admin tasks including filing, photocopying, scanning and data entry.
- Support ongoing service development and departmental improvement.
- Contribute to Safecare activities, promoting safe, efficient and convenient patient care.
Teamwork, Flexibility & Values
- Adapt to changing service demands and support colleagues during busy periods.
- Be proactive and supportive of change within Cardiac Diagnostic Services.
- Uphold and promote Equality, Diversity and Human Rights in all aspects of the role.
Person Specification
Skills, knowledge, aptitude
Essential
- Indicate a willingness and ability to support other team members and the ability to adapt to developing service needs.
- Good organisational skills.
- Good communication skills both written and verbal.
- Good telephone manner.
- Ability to work autonomously and also as part of a team
QUALIFICATIONS AND TRAINING
Essential
- Good standard of general education (GCSE or equivalent, including Maths and English). *MUST BE ABLE TO PRODUCE CERTIFICATES OF GRADES*
- Appropriate and equivalent NVQ level 2 qualification
EXPERIENCE
Essential
- Working knowledge of Windows and Microsoft Outlook, Word, Excel or a similar package
- Experience of working in NHS or healthcare environment
- Experience of working in a administration or office environment
Desirable
- Recent Experience of Radiology Systems (RIS & PACS) and Trust Patient Administration Systems (Careflow)
DISPOSITION
Essential
- Calm disposition.
- Ability to work effectively without direct supervision and within a team.
- Positive, proactive attitude
- Ability to adapt to change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Gateshead Health NHS Foundation Trust
Address
Cardiac Diagnostics
Queen Elizabeth Hospital
Gateshead
NE9 6SX
United Kingdom
Employer's website
https://www.qegateshead.nhs.uk (Opens in a new tab)