About this role
Job summary
Bourne Health is a growing multi-practice primary care organisation, and were looking for a Performance Operations Manager to join our central operations team.
Youll make sure our performance data is accurate, on time and trusted, and that our practices receive the income theyve earned. Youll work closely with senior leaders, and your work will directly shape how our practices perform.
This role suits someone with NHS primary care experience, a sharp eye for detail and a love of meeting deadlines.
Its a permanent, full-time post with hybrid working. If you take pride in getting things right, wed love to hear from you.
Main duties of the job
- Oversee performance reporting across our practices
- Make sure data is accurate and delivered on time
- Manage NHS claims and submissions
- Support practices to improve performance
- Work with clinical systems to produce reports
- Help keep processes clear and well documented
- Keep senior leaders updated on performance
About us
At Bourne Health, we bring together a group of GP practices with a shared aim: delivering excellent, well-run general practice for our patients and communities.
Our central operations team keeps everything running smoothly behind the scenes, so our clinicians and practice teams can focus on what matters most: patient care. Were a close-knit, supportive team that values reliability, honesty and a willingness to roll up your sleeves. We celebrate good work and are always looking for smarter ways of doing things.
Why join us
- A permanent, full-time role
- Training and professional development
- A friendly, collaborative team
- The opportunity to make a real impact across our practices
We are committed to equal opportunities and welcome applications from all sections of the community.
Job description
Job responsibilities
Purpose of the role
The Performance Operations Manager supports the smooth running of our practices by making sure performance information is accurate, timely and reliable. The post-holder works closely with senior leaders and practice teams.
Key responsibilities
- Oversee performance reporting
- Support practices to improve performance
- Manage NHS claims and submissions
- Promote good data quality and governance
- Help improve the way we work
- Keep senior leaders informed
General
- Follow Bourne Health policies and procedures
- Take part in training and professional development
- Carry out other duties appropriate to the role
This job description is not exhaustive and may change as the organisation develops.
Person Specification
Experience
Essential
- Experience working in an NHS or healthcare setting
- Experience of data entry and reporting
- Experience of working to deadlines
Desirable
- Experience in GP practice or primary care
- Experience of using clinical systems such as EMIS
- Experience of NHS claims or submissions
Qualifications
Essential
- GCSEs (or equivalent) in English and Maths at grade C/4 or above
- Good IT skills, including Microsoft Office
Desirable
- NVQ Level 3 (or equivalent) in Business Administration or a related subject
- ECDL or other IT qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Keston and Moorings Medical Practice
Address
Purley War Memorial Hospital
856 Brighton Road
Purley
Surrey
CR8 2YL
United Kingdom
Employer's website
https://www.kestonmedicalpractice.co.uk/ (Opens in a new tab)