About this role
Job summary
We are looking for a enthusiastic, motivated and reliable full time Senior Receptionist to join our very busy, efficient and friendly therapies department, based at Northwick Park Hospital.
The ideal candidate will have Reception experience and good knowledge of IT. Knowledge and experience of Cerner EPR would be beneficial. The role will be a mixture of front desk, telephone and administrative duties.
Wewelcome experienced NHS receptionists as well as candidates who are willing to learn.
Main duties of the job
To use the Cerner electronic patient record system to implement the Departmentoutpatient appointments and other various systems and procedures.- To deputise for the Administration Team Leader in her /his absenceand work closely her/him at all other times, to ensure the smoothrunning of Reception and Administration within the Department. Thisincludes the management and organisation of the therapist's Cernerdiaries and classes.- To receive patients, visitors and other callers to the Northwick ParkTherapy Services Department Reception desk with a courteous,friendly and efficient manner. To answer telephone calls made toReception.- To provide clerical support to Reception and the Occupational andPhysiotherapy Department.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person Specification
Experience
Essential
- 18 months working as a receptionist
Desirable
- NHS reception experience
IT Skills
Essential
- Experience working in IT word, excel
- IT course
Desirable
- Knowledge of Electronic patient record or diary systems
- Knowledge of GCIS, Cerner, ERS
Good written and verbal communication skills
Essential
- Experience of working with people
Desirable
- Well written personal statement and mentions the Trust and HEART values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
London North West University Healthcare NHS Trust
Address
Therapy Department, Northwick Park Hospital
Watford Road
Harrow
HA1 3UJ
United Kingdom
Employer's website
https://www.lnwh.nhs.uk (Opens in a new tab)