About this role
Job summary
The role of the Receptionist is to be a first point of contact for patients and clinical staff, as well as undertaking a full range of general receptionist administrative duties.
The post holder is required to be courteous, sympathetic, and professional in these dealings. The need to liaise effectively with other health professionals and colleagues is a major requirement of this post and previous experience of face to face and telephone communication with members of the public is essential. Answering telephone calls is a large proportion of the role and good IT skills are crucial, as the successful candidate will be required to update patient records as well as communicate effectively via our dedicated software and programs.
Main duties of the job
Applicants should have ideally worked or currently working in a GP Practice or customer service role.
Candidates must
Ability to work on own initiative and as a member of a team
Ability to work under pressure and in a changing environment
Have an understanding, acceptance and adherence to the need for strict confidentiality
Ability to use own judgement, resourcefulness and common sense
Ability to work without direct supervision and determine own workload priorities
Ability to work as part of an integrated multi-skilled team
Pleasant and articulate
Excellent communication skills
Able to work under pressure
Able to work in a changing environment
Able to use own initiative
Problem solver
About us
Balance Street Practice is set in the town of Uttoxeter in Staffordshire. We have a population of 14,000 patients and we dispense to just under 6,000 patients.
We are a dedicated caring practice putting patients at the heart of our work. You will be joining a well establish team that undertake a variety of tasks to support and liaise with the in-house clinical team and other local healthcare providers in order to deliver high quality patient care and maintain accurate pertinent information.
Job description
Job responsibilities
-Ensure an effective and efficient reception service is provided to patients and any other visitors to Balance Street Practice
-Deal with all general enquiries, explain procedures and make new and follow-up appointments.
-Use and management of the Triage system- effectively, responding to a patient request (e.g., sick note or repeat prescription) on the system or signposting/allocating patients to the most appropriate clinician for either a telephone or face to face consultation/appointment
-Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
-Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
-To arrange patients home visits as per practice protocols
-Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
-Carry out departmental administrative tasks in accordance with the needs of the service.
-Enter patient information on to the computer systems as required.
Premises
-Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
-Support all clinical staff with general tasks as requested
Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager
Person Specification
Qualifications
Essential
- Preferably five GCSE's (A*-C), including English and math
Experience
Essential
- Experience of working with a team
- Able to prioritise workloads
- Dealing with a range of enquiries
- Able to deal with difficult and confrontational situations
- Dealing with Emergency situations
- Dealing with confidential information
- Experience of a busy working environment
- Knowledge of the NHS
- Experience of answering calls, transferring calls and taking messages
- Booking systems
- Email/ Outlook- send, receive and attach information.
- Computer literate: Word and Excel
- Filing- Alphabetical order
- Great organisational skills required
- Typing of correspondence
Desirable
- Previous experience of working in a GP surgery or for the NHS
- Reception or customer service experience
- Experience in EMIS
- Experience of Medical terminology
- First aid trained
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Balance Street Practice
Address
Balance Street
Uttoxeter
Staffordshire
ST14 8JG
United Kingdom
Employer's website
https://www.balancestreetpractice.co.uk/ (Opens in a new tab)