About this role
Job summary
An opportunity has arisen for a flexible and motivated individual to join the Ophthalmology Day Case Team as a Waiting List Coordinator.
This role involves providing an efficient waiting list service to the Consultants and their team in respect of NHS guidelines. This job requires a flexible approach as you will be working with or alongside other waiting list staff, Consultants and other teams as required.
We are looking for an enthusiastic and motivated team player with excellent communication and problem-solving skills.
You will require high levels of tact and diplomacy with the ability to prioritise your own workload effectively to enable day to day management.
Main duties of the job
- Point of contact for patients
- Input patient information onto various systems
- Responsible for the monitoring/selection of future waiting list patients
- Provide weekly and monthly performance reports to management
- To escalate any urgent problems to the Operational Coordinator
Closing date of applications: 18 November 2026Interview date: 2 December 2026
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer
- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Job description
Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Person Specification
Education, Training and Qualifications
Essential
- Educated to GCSE or equivalent
Experience & Knowledge
Essential
- Experience of working in a customer care/patient care environment
- Substantial experience in an NHS Administrative role to include using multiple applications of the Lorenzo system
Desirable
- Understanding of the Trust's Patient Access Policy and its contents
- Experience of working in a supervisory or mentoring role
Skills and Ability
Essential
- Advanced level of IT to include Microsoft Word and Excel
- Ability to work to deadlines
Desirable
- Ability to plan and delegate within the team and manage day to day workload
Communications and interpersonal skills
Essential
- Ability to communicate effectively - including written, face to face and telephone
- Ability to communicate using judgement, persuasion, negotiation and tact, where necessary
Values and Behaviours
Essential
- Must be a team player
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals of Derby and Burton NHS Foundation Trust
Address
Royal Derby Hospital
Uttoxeter Road
Derby
DE22 3NE
United Kingdom
Employer's website
https://www.uhdb.nhs.uk/ (Opens in a new tab)