About this role
Job summary
You will be the first line of communication and administrative support in the team, in respect of queries relating to statutory and mandatory training. All our curriculum events including our Trust Corporate Induction are delivered at a variety of training locations across Surrey. The role requires the ability to host training events and travel efficiently between training venues to set up and set down the training room, welcome staff who are attending our training and trainers who are delivering the courses, refreshment set up and clear down throughout the day. This is a busy role, requiring exceptional customer service and the ability to move quickly between tasks and respond appropriately and calmly to changing priorities.
Main duties of the job
Venues and Hosting
Be prepared to travel to other Trust sites in Leatherhead, Epsom and Chertsey to host, manage refreshments and setup of training resources. On occasions this may be required at our Guildford venue.
Attend and provide venue support for our monthly in person Trust Corporate Induction including hospitality, sourcing equipment and occasionally room set up.
Host the Statutory and Mandatory Market Stall at Corporate Induction assisting delegates with their queries relating to compliance and AcademyHub.
AcademyHub - Totara Learning Management System
Managing and adding events (course dates) to AcademyHub.
Creating new courses as and when required in the AcademyHub system.
Support the Training Team Lead in administration relating to Statutory & Mandatory training including AcademyHub data entry, checking and preparing delegate lists, managing non-attendance etc
Work with the wider Training Team to ensure the AcademyHub training records are maintained and accurate.
Ensure that the AcademyHub email account is monitored, emails actioned and queries/problem solving completed and responded to appropriately in a timely manner
About us
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.
We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.
Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.
Please note that we reserve the right to close posts as soon as sufficient applications are received.
Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles.
Applicants must have the right to work in the UK for the duration of the role.
We look forward to receiving your application!
Job description
Job responsibilities
Please check the job description & person specification document for more information on the requirements for this job
Person Specification
Qualifications
Essential
- GCSE (or equivalent) in English and Maths
- NVQ Level 3 or similar
Desirable
- Business Administration
Experience
Essential
- Experience of hosting and venue support
- Experience of working in a busy office environment
Desirable
- Experience of using a Learning Management System
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Surrey and Borders Partnership NHS Foundation Trust
Address
Burnham Learning and Development Suite
Horton Lane
Epsom
KT19 8NX
United Kingdom
Employer's website
https://www.sabp.nhs.uk/working-for-us (Opens in a new tab)