About this role
Job summary
This is a rare opportunity to join a practice that is willing to invest dedicated resource into transformation and improvement, providing the successful candidate with the autonomy, support and protected time required to deliver meaningful organisational change.
Help shape the future of our Practice
We are looking for an experienced and highly motivated individual who can work across the organisation to lead the delivery of transformation projects by quickly understanding how systems currently operate, identify opportunities for improvement, redesign pathways and processes, and support teams to successfully implement and embed change.
This role is deliberately separate from day to day operational management.
Main duties of the job
What you'll be doing
You will:
Lead transformation and change projects across clinical and administrative services. Review, analyse and redesign systems, workflows and processes. Facilitate workshops and engagement sessions with staff across all departments. Undertake process mapping and service redesign activities. Identify opportunities to reduce duplication, inefficiency and avoidable workload. Support implementation of new systems and ways of working. Develop project plans and improvement programmes. Use data and evidence to guide decision-making. Improve communication and collaboration across teams. Help the practice prepare for future developments within General Practice, Neighbourhood Health Services and emerging NHS service models.
About us
Queen Square Medical Practice provides high quality healthcare services to patients across Lancaster, Caton and the surrounding area.
We are a large, progressive and innovative primary care organisation with a strong track record of service development, workforce innovation and quality improvement. Alongside our core NHS services, we provide a range of enhanced and specialist services and actively seek opportunities to modernise how we work.
We believe that continually improving systems and processes is essential to delivering excellent patient care, supporting staff wellbeing and ensuring the long-term sustainability of primary care services.
Job description Job responsibilities
Job Title
Practice Transformation and Improvement Lead
Hours
Up to 37.5 hours per week (full-time), job share considered
Salary
£46,000 - £57,000 dependent on experience
Tenure
Fixed-term contract, 12-18 months initially
Location
Queen Square Medical Practice, Lancaster
Reporting to
Practice Director and Partner QI Lead.
Who can apply
Individuals with experience in transformation, service redesign, organisational development, programme management, operational improvement or quality improvement
Job Summary
The Practice Transformation and Change Lead will play a key role in supporting the ongoing development of Queen Square Medical Practice through organisational transformation, service redesign and implementation of sustainable improvements.
The postholder will provide dedicated capacity to review, redesign and implement improvements across clinical and administrative systems, ensuring services remain efficient, resilient and patient centred.
Working alongside clinicians, managers and operational teams, the postholder will support organisational change and lead the delivery of transformation projects across the practice, identify opportunities for improvement, and undertake process mapping.
This role is deliberately separate from day to day operational management. Instead, its focus is on understanding how work flows through the organisation, designing improved systems and ensuring change is successfully implemented, embedded and sustained.
About Queen Square Medical Practice
Queen Square Medical Practice provides high quality healthcare services to patients across Lancaster, Caton and the surrounding area.
We are a large, progressive and innovative primary care organisation with a strong track record of service development, workforce innovation and quality improvement. Alongside our core NHS services, we provide a range of enhanced and specialist services and actively seek opportunities to modernise how we work.
We believe that continually improving systems and processes is essential to delivering excellent patient care, supporting staff wellbeing and ensuring the long-term sustainability of primary care services.
Why this role now?
Over recent years, significant work has been undertaken to identify opportunities to improve patient experience, enhance communication, streamline workflows and reduce avoidable workload.
Whilst many opportunities have already been identified, implementation has often been constrained by the demands of operational service delivery. The challenge is creating the dedicated capacity required to redesign systems, manage change and ensure new ways of working become embedded.
This newly created role has therefore been established to provide protected resource focused entirely on transformation and implementation.
The successful candidate will work across the organisation to understand how work currently flows through the practice, identify barriers and inefficiencies, redesign pathways and systems, and support teams in delivering lasting improvements.
The role will also help ensure the practice is well positioned to respond to future developments within general practice, neighbourhood healthcare services and emerging models of integrated care.
Key Responsibilities
Transformation and Change Management
Lead organisational transformation projects across clinical and non-clinical services. Develop and deliver structured change programmes aligned to practice priorities. Support the practice in implementing new service models and ways of working. Facilitate the successful delivery of strategic and operational change initiatives. Ensure improvements are effectively embedded and sustained.Systems Redesign and Process Improvement
Review existing workflows, systems and pathways. Undertake process mapping and service redesign activities. Analyse end-to-end patient and administrative journeys. Identify opportunities to reduce duplication, delays and unnecessary workload. Design and implement improved future-state processes.Service Development and Innovation
Support the development of innovative service delivery models. Assist the practice in preparing for future contractual and commissioning changes. Contribute to Modern General Practice and neighbourhood development initiatives. Evaluate emerging opportunities that may improve patient care and organisational efficiency.Communication and Engagement
Engage staff across all departments to understand challenges and opportunities. Facilitate workshops, focus groups and service redesign sessions. Build positive relationships across multidisciplinary teams. Improve communication pathways between departments and teams. Ensure staff are actively involved in the design and implementation of change.Project and Programme Management
Develop project plans, implementation schedules and delivery frameworks. Monitor progress against milestones and agreed objectives. Maintain project documentation, action plans and risk registers. Provide regular reporting to partners and the senior leadership team. Coordinate multiple improvement projects simultaneously.Data, Analysis and Evaluation
Analyse workflow, activity and performance data. Establish baseline measures to support improvement projects. Monitor and evaluate the impact of implemented changes. Produce reports and recommendations that support evidence-based decision making. Demonstrate measurable benefits arising from transformation activity.Continuous Improvement
Promote a culture of continuous improvement across the practice. Support staff in developing improvement skills and methodologies. Share learning from completed projects. Identify opportunities for ongoing optimisation and efficiency improvements.Why Join Us?
Play a pivotal role in shaping the future of a progressive GP practice. Deliver meaningful improvements that benefit patients and staff. Work alongside a supportive and forward-thinking leadership team. Enjoy autonomy and influence within a newly created role. Gain significant experience in primary care transformation and organisational development. Help develop innovative solutions to the challenges facing modern general practice.Benefits
In addition to a competitive salary, Queen Square Medical Practice offers:
NHS Pension Scheme Generous annual leave entitlement Access to the NHS Fleet Solutions Salary Sacrifice Car Lease Scheme Employee Assistance Programme offering confidential wellbeing support Flexible working opportunities Ongoing professional development and training Friendly and supportive team environment
Person Specification
Experience Essential
Experience leading transformational change, service redesign or operational improvement initiatives. Experience implementing and embedding new systems, processes or working practices. Experience delivering projects involving multiple stakeholders.
Desirable
Experience supporting and delivering large scale transformation programmes.
Qualifications Essential
Degree level qualification or equivalent experience. Evidence of ongoing professional development.
Desirable
Qualification in project management, organisational development, service redesign or change management. PRINCE2, Lean, Six Sigma, MSP or similar.
Knowledge and Skills Essential
Excellent facilitation, communication and stakeholder engagement skills. Strong project management capability. Process mapping and workflow analysis experience. Ability to interpret and present data. Strong analytical and problem-solving skills.
Desirable
Knowledge of Modern General Practice principles. Understanding of NHS commissioning, contracting and neighbourhood service development. Experience of improvement methodologies such as Lean or Model for Improvement.
Personal Qualities Essential
Self-motivated and proactive. Resilient and adaptable. Ability to influence positively at all levels. Strong relationship-building skills. Able to challenge constructively and facilitate change.
Desirable
Demonstrable leadership within transformation or organisational development environments.
Other Essential
Commitment to patient centred care. Understanding of confidentiality, governance and equality principles. Ability to work independently and manage competing priorities.
Desirable
Full driving licence and access to own transport.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Queen Square Medical Practice
Address 2 Queen Square
Lancaster
Lancashire
LA1 1RP
United Kingdom
Employer's website https://www.queensquare.org/ (Opens in a new tab)