About this role
Job summary
Symphony is looking to recruit an experienced, highly motivated and dynamic Practice Managerto cover both Lister House Surgery in Wiveliscombe and Exmoor Medical Centre in Dulverton, both in Somerset.
You will lead the delivery of high-quality, sustainable services and support the ongoing success of our busy, community Practices.
Working closely with the Head of Operations, Clinical Leads and the wider Practice team, you will provide visible leadership, operational oversight and strategic support to ensure the Practice delivers safe, effective and patient-focused care while meeting contractual, regulatory and performance requirements.
This is a permanent contract of 37.5 hours per week.
The salary range is £38,031 - £47,945 per annum, and starting salary will be based on previous years experience.
It is anticipated the first 6 months, you will be based at Lister House before then travelling between both Lister House and Exmoor Medical Centre. The distance between the 2 sites is 15 miles / 30 minutes by car.
Main duties of the job
As Practice Manager, you will be responsible for ensuring the efficient day-to-day running of the Practice while promoting a positive, high-performing culture. You will play a key role in driving service improvement, supporting staff development and ensuring delivery against organisational objectives.
You will also act as the CQC Registered Manager, working alongside Clinical Leads to ensure compliance with all regulatory and statutory requirements.
Key Responsibilities
- Lead the operational management of the Practice to ensure the delivery of high-quality, sustainable Primary Care services.
- Provide leadership and management support to enable teams to achieve agreed objectives within a safe, effective and efficient working environment.
- Monitor and report on Practice performance against contractual targets, statutory requirements and organisational objectives.
- Ensure compliance with CQC regulations, NHS contractual requirements, policies and governance standards.
- Promote a culture of continuous improvement, collaboration and excellent patient care.
- Represent the organisation professionally and positively to patients, partners and external stakeholders.
- Support wider organisational development through participation in strategic initiatives, service improvement projects and workforce development programmes.
- Lead and support operational projects and workstreams across the wider organisation.
About us
Established in 2016, Symphony Healthcare Services (Symphony) provides NHS primary care provision across 21 sites within Somerset, linked to 14 general practice contracts. The organisation cares for approximately 132,000 patients and employs around 600 staff.
Symphony is a subsidiary of Somerset NHS Foundation Trust and manages its services through the support of a central team (including HR, finance, corporate and operational governance).
Providing NHS services is at the heart of what we do. Specifically, our vision is to be at the forefront of sustainable, high quality general practice, collaborating with our communities to improve experiences and health outcomes. We work closely with our practice teams to grow, enhance, and transform our services for the benefit of patients and staff.
Symphony welcomes applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony is committed to equality opportunity for all.
Symphony offers an NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from day of employment and an agile approach to hybrid working (where applicable).
We look forward to hearing from you and receiving your application.
Job description
Job responsibilities
Please see attached job description and read in full before applying.
Person Specification
Knowledge and Skills
Essential
- Strong leadership and management skills and ability to develop highly motivated and high performing teams
- Understanding of Primary Care
- Ability to build effective positive and respectful relationships with staff and key stakeholders
- Excellent interpersonal skills and ability to communicate effectively at all levels
- Work well under pressure and meet deadlines
- Ability to manage change
- Strong organisational and time management skills
- A logical approach to problem solving
- Computer literacy, including good word processing skills
- Ability to make effective decisions under pressure
- Understanding of the importance of high standards of medical care
- Understanding of the importance of confidentiality
Desirable
- N/A
Experience
Essential
- Experience with financial management, including budget control and planning
- Experience of leading and developing multi-professional/skilled teams
- Able to deal effectively with difficult and challenging staff situations with minimal support
Desirable
- Experience of practice management
- Experience of developing new and innovative services within a primary care setting
Qualifications
Essential
- English and Maths GCSE (A* - C / 4-9) or equivalent
Desirable
- Formal leadership or management training/qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Symphony Healthcare Services Limited
Address
Lister House Surgery
Croft Way
Wiveliscombe
TAUNTON
Somerset
TA4 2BF
United Kingdom
Employer's website
https://www.symphonyhealthcareservices.com/ (Opens in a new tab)