About this role
Job summary
Be a friendly face at the heart of our Critical Care Unit
At Dorset County Hospital NHS Foundation Trust, we know that exceptional patient care depends on great people behind the scenes as well as at the bedside. We are looking for a highly organised, welcoming, and proactive Ward Clerk to join our busy Critical Care Unit and play a vital role in supporting patients, families, and clinical teams.
This is an exciting opportunity for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service.
As the first point of contact for many patients, relatives, and visitors, you'll help create a positive experience from the moment they arrive. Working closely with our nursing and multidisciplinary teams, you'll ensure the smooth running of the ward's administrative processes and support the delivery of safe, effective patient care.
We're seeking someone who is
- Friendly, approachable, and passionate about helping others.
- Highly organised with excellent attention to detail.
- Able to remain calm and professional in a busy and sometimes emotionally challenging environment.
- Confident using computer systems and handling confidential information.
- A strong communicator who can build positive relationships with patients, relatives, and colleagues.
- Able to prioritise workloads and adapt quickly when priorities change.
Main duties of the job
As a Ward Clerk within our Critical Care Unit, you will play a vital role in supporting the smooth day-to-day running of the ward and helping to ensure an exceptional experience for patients and their families.
This role offers the opportunity to make a real difference every day by helping to create a positive experience for patients and supporting front-line clinical teams to deliver outstanding care.
About us
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.
Our Mission is to provide outstanding care for people in ways which matter to them, and our vision is Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate's individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.
All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.
Job description
Job responsibilities
Right to Work in the UK: This post is not eligible for Skilled Worker visa sponsorship. Applicants must have an existing right to work in the UK at the time of application. Unfortunately, Dorset County Hospital NHS Foundation Trust is unable to provide sponsorship for this role under current UK Visas and Immigration (UKVI) regulations.
- Work as an integral member of the ward team, providing an efficient, responsive, and professional clerical and administrative service in line with Trust policies, procedures, and standards.
- Be responsible for the accurate and effective management of patient records, ensuring information is maintained, tracked, and stored in accordance with Trust policies and Information Governance requirements.
- Ensure all data is entered accurately and within required timescales, contributing to the achievement of both local and national performance targets.
- Support the wider multidisciplinary team in delivering a high-quality service using excellent administrative, communication and interpersonal skills.
- Act as a welcoming, courteous, and professional point of contact for patients, relatives, visitors, and members of the public, always delivering exceptional customer service.
- Demonstrate flexibility and adaptability within a dynamic and fast-paced environment, responding effectively to changing priorities, urgent requests, and the timely retrieval of patient records.
Person Specification
Education, qualifications, and training
Essential
- Educated to GCSE level or equivalent
Desirable
- level 3 NVQ in Administration
Experience
Essential
- Previous experience within a clerical capacity in Health care setting
skills, abilities and knowledge
Essential
- experience of working with computer systems
- evidence of ability to communicate with all levels of staff and members of the general public
- evidence of ability to respond to quickly changing priorities and organising and prioritising own workload to meet deadlines
- Clerical experience within the last 3 years
- evidence of ability to work on own initiative but also part of a team
- evidence of ability to share knowledge and skills with new members of the team and provide support on a daily basis
- An understanding of the meaning of confidentiality and the requirement for this to be maintained
Desirable
- knowledge of PAS system, booked admissions or other database system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Dorset County Hospital NHS Foundation Trust
Address
Dorset County Hospital
Williams Avenue
Dorchester
DT1 2JY
United Kingdom
Employer's website
https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)