About this role
Job summary
Are you experienced IT system user, with experience in data systems with a passion for leadership, digital transformation, and improving patient care? Royal Surrey NHS Foundation Trust is seeking an enthusiastic and forward-thinking Clinical Systems Support & Administration Lead to play a pivotal role within Adult Community Services. This exciting opportunity combines operational leadership, clinical systems expertise, people management, service improvement, and data intelligence.
Main duties of the job
As the Clinical System support for EMIS and Lead for administrative services, you will drive system optimisation, improve data quality, support digital transformation initiatives, and develop teams to deliver outstanding services for patients and clinicians alike. Act as the key link between clinical services and clinical systems teams, ensuring excellent user support and system governance. You will deliver EMIS training and support across EMIS Web, EMIS X Mobile and associated integrated platforms. Develop and optimise clinical templates, workflows, reporting processes and system functionality.
Produce high-quality reports and performance analysis to support operational and strategic decision-makingWorking closely with clinical teams, operational leaders, and digital colleagues, you will be a recognised subject matter expert, ensuring EMIS supports safe, effective, and efficient patient care across our community services. You will also deputise for the Clinical Systems Lead when required. You will contribute to digital transformation projects and service improvement initiatives across the Community Division working as part of our Community Team .
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5,000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing programme alongside a strong commitment to developing your career. Our diverse and welcoming Royal Surrey family ensures you feel valued from your initial interview and throughout your time with us.
We are clinically led and provide joined-up care by bridging hospital and community services, alongside delivering regional specialist cancer care. Our main acute hospital site is in Guildford, with community sites at Milford, Haslemere and Cranleigh, and services delivered in patients' homes across Guildford and Waverley.
We work in partnership with Ashford & St Peter's Hospitals NHS Foundation Trust through a collaborative Group Model, supporting joined-up services, workforce flexibility and development opportunities.
The Care Quality Commission (CQC) has rated us as Outstanding. We are proud of our achievements and continue to invest in our people and infrastructure.
To learn more about life at Royal Surrey, please watch our short video: https://www.youtube.com/watch?v=R96pMboIYdo
Adverts may close early, so you are encouraged to apply as soon as possible.
Job description
Job responsibilities
The post holder will provide specialist, operational and clinical system leadership for the administration function and clinical EMIS system within Adult Community Health Services. Working under the professional leadership of the Clinical Systems Lead, the post holder will be responsible for day-to-day delivery, system optimisation, data quality, and service-level implementation of EMIS within allocated services. The role combines autonomous operational leadership with accountability for clinical system safety, consistency, and governance, ensuring EMIS supports high-quality patient care, efficient clinical workflows, and Trust digital strategy. The post holder will act as a subject matter expert in EMIS and system reporting, working autonomously to deliver a safe clinical and standardised EPR.
Person Specification
Qualifications
Essential
- Degree or higher diploma in relevant area or associated evidenced
- High level of IT skills, including advanced use of Microsoft Office packages and good understanding of computer data processing
- Good understanding of workflows and clinical terminology
Desirable
- EMIS super user completion
- Experience supporting users with clinical IT systems
- Significant Experience working in EMIS Clinical system and Community setting.
Knowledge
Essential
- Experience of working in a team and supporting staff
- Experience of planning rotas
- Experience of using Emis at super user level
- Extensive experience of excel, databases, e-mail and presentation computer packages
- Good level of competency in word processing and data entry, together with advanced key-board skills
- Good working knowledge of administrative and secretarial practice
- Working knowledge/previous experience of Emis
- Ability to concentrate for periods of time on set tasks
- Good time management skills
- Good presentation skills both written and verbal
- Evidence of continuing professional development
- Knowledge of the Trust discharge processes and policies
- Knowledge of the wider effects of delayed treatments to our patients, our acute services and our community partners
- Knowledge of data reporting process and data management
- Knowledge of clinical coding, system reporting and auditing
- Strong problem solving and analytical skills.
- Understanding of clinical safety and information governance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Royal Surrey NHS Foundation Trust
Address
Milford Hospital
Milford
GU7 1UG
United Kingdom
Employer's website
https://www.royalsurrey.nhs.uk/ (Opens in a new tab)