About this role
Job summary
The post holder will provide specialist operational, analytical and supervisory support to the Trust's Quality Outcomes function. They will independently coordinate outcomes data collection programmes, analyse complex patient outcome datasets, support digital systems development and contribute to service improvement initiatives that support local, regional and national reporting requirements.
Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.
Main duties of the job
The post holder will provide operational leadership and specialist support within the Quality Outcomes Department, overseeing the day-to-day supervision, work allocation and development of departmental staff. They will support recruitment, induction, training, appraisal processes and the management of annual leave and timesheet records, ensuring high standards of performance and service delivery. The role requires specialist expertise in Patient Reported Outcome Measures (PROMs), outcomes data collection methodologies and reporting requirements, ensuring that all outcomes data is accurately collected and reported to support Trust objectives, CQUINs, Best Practice Tariffs (BPT) and national reporting requirements.
The post holder will analyse complex datasets, investigate data quality issues, identify trends and deterioration in patient outcomes, and take appropriate corrective action where required. They will provide expert advice and guidance to clinicians and staff on outcomes data, reporting processes and data quality, whilst producing regular reports and analyses to support clinical services, research, audit, service improvement initiatives and organisational decision-making.
About us
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
In the National Staff Survey, 69% of our staff would recommend the Trust as a place to work and 91% would recommend the hospital to a friend or relative for treatment.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities.
RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham. The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.
Job description
Job responsibilities
The post holder will be responsible for the preparation, analysis, interpretation and reporting of patient outcomes and performance information to support clinical services, quality improvement initiatives and organisational objectives. They will coordinate multiple concurrent workstreams, including National PROMs, local outcomes programmes, digital outcomes collection, audit requests and routine reporting requirements, ensuring deadlines and national reporting timescales are achieved. The role involves monitoring data quality, maintaining the accuracy and completeness of outcomes datasets, analysing complex information from multiple sources, and producing detailed statistical and performance reports to support clinical decision-making, service evaluation and the assessment of health gains across patient pathways.
The post holder will support the development, implementation and ongoing optimisation of digital systems used for patient outcomes collection, maintaining reporting databases, dashboards and data quality monitoring processes. They will contribute to service development, transformation projects, business cases and departmental procedures through the provision of specialist analysis and reporting expertise. The role requires effective communication with clinicians, managers, patients and external organisations to understand reporting requirements, resolve queries and present findings clearly. The post holder will support departmental workload management, deliver staff briefings, coordinate incoming requests, undertake regular quality assurance activities and represent the Quality Outcomes Department at internal and external meetings as required.
Person Specification
Qualifications/Training
Essential
- Degree-level knowledge in Business Administration, Data Analysis, Health Informatics, or a related discipline, acquired through formal qualification or equivalent experience.
- Supervisory training or relevant experience of supervising staff, coordinating workloads and supporting departmental activities.
- Experience in outcomes data collection, analysis, reporting and service improvement within a healthcare environment. management.
Desirable
- Degree in Data Science, Health Informatics, Business Intelligence or a related subject.
- Qualification or training in project management, quality improvement, digital health or leadership.
- Training in Power BI, SQL, data analytics or healthcare information systems.
Experience
Essential
- Knowledge and understanding of the rationale, methodology and reporting requirements for National and Local PROMs collection and outcomes monitoring.
- Supervising staff, coordinating workloads and supporting the day-to-day operation of a busy department.
- Producing reports, presentations, standard operating procedures and other complex documentation for a range of stakeholders.
- Monitoring data quality, investigating discrepancies and implementing corrective actions to improve data completeness and accuracy.
- Working with electronic data collection systems, databases and reporting tools within a healthcare environment.
Desirable
- Supporting digital transformation initiatives, including electronic outcomes collection systems and reporting platforms
- Leading data quality improvement programmes or service improvement projects.
- Developing dashboards, complex reporting solutions or linking multiple datasets to support analysis and reporting.
- Training, mentoring and developing staff within a healthcare or information environment.
Skills and Competencies
Essential
- Excellent communication skills, written, verbal and electronic, with the ability to communicate complex information clearly to a range of clinical, managerial and external stakeholders.
- Well-developed analytical skills with the ability to extract, interpret and present complex data from multiple information sources.
- Ability to communicate the results of complex analysis and make recommendations to support service improvement, operational decision-making and patient care.
- Ability to investigate data quality issues, identify trends and implement corrective actions where required.
- Highly proficient in Microsoft Office applications, particularly Excel, Access, Word and PowerPoint, and capable of using digital systems to support data collection, analysis and reporting.
Desirable
- Experience of Power BI, SQL, Python, R or other data analysis and reporting tools.
- Knowledge of healthcare data standards, information governance and data quality management methodologies.
- Experience of supporting digital transformation projects and electronic data collection systems.
- Project management, service improvement or quality improvement skills.
Knowledge
Essential
- Detailed understanding of Information Governance, Data Protection and Caldicott Principles.
- Good working knowledge of PROMs, outcomes measurement, healthcare reporting and data quality management.
- Knowledge of statistical analysis techniques and the interpretation of complex healthcare datasets.
- Ability to analyse data and develop reports to support clinical, operational and service decision-making.
- Knowledge of NHS information systems, databases and electronic data collection platforms.
Desirable
- Knowledge of NHS datasets, benchmarking, clinical audit and national reporting requirements
- Knowledge of business intelligence tools such as Power BI, SQL, Python or other data analysis software.
- Knowledge of digital transformation, electronic patient-reported outcomes systems and healthcare information systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address
The Robert Jones and Agnes Hunt Orthopaedic Hospital
Oswestry
SY10 7AG
United Kingdom
Employer's website
https://www.rjah.nhs.uk/ (Opens in a new tab)