About this role
Job summary
To provide essential administrative and operational support within the practice. This includes managing patient records, processing referrals, handling test results, and supporting clinicians to ensure smooth workflow and high-quality patient care.
By keeping everything running smoothly behind the scenes, this role frees clinicians to focus on direct patient care and acts as the critical link between our GPs and patient outcomes. Its aim is to protect continuity of care, improve safety and enhance the patient experience.
Main duties of the job
- Supporting clinicians by reducing their administrative workload, allowing them to focus on direct patient care.
- Managing workflow queues, keeping on top of backlogs, and helping maintain safe turnaround times.
- Reviewing and triaging incoming clinical documents
- Processing and managing lab results and referrals.
- Scanning, coding, and filing patient information into EMIS.
- Summarising new patient records and maintaining accurate medical summaries.
- Liaising with clinicians to ensure timely follow-up on abnormal results.
- Routing information to the right clinician (GP, pharmacist, nurse, etc.) based on urgency, risk, and clinical protocols.
- Coding and summarising key clinical information into EMIS to keep patient records accurate and up to date.
- Supporting audits, reporting, and general administrative tasks.
- Constantly working towards personal and team KPIs relating to workload
About us
Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve.
We care for 75,000+ people across 9 sites in South East London, supported by a team of 200+ clinicians and staff. Our model is built on permanent, diverse teams, strong governance, and a clear focus on continuity, quality, and access.
We work closely with NHS partners to deliver a full range of services from routine checks to complex, long-term care backed by robust systems and a culture of continuous improvement.
We're proud to hold a CQC "Good" rating and consistently receive strong feedback from patients.
Learn more at penrosehealth.co.uk.
Job description
Job responsibilities
As a NHS Medical Administrator, youll be the backbone of our clinical admin operations for 6 GP Practices across South East London. You will keep everything running smoothly behind the scenes while supporting clinicians and patients. From managing Medical Reports, Referrals, handling Lab Results or triaging incoming patients clinical documentation, youll play a vital role in delivering high-quality care. Youll help keep patient records accurate and up to date by coding, summarising, and uploading information into EMIS, and youll support essential admin processes.
Youll be the critical link between General Practitioners and patient outcomes.
This role is perfect for someone with a medical background whos detaildriven, organised, and enjoys work that directly contributes to better patient care behind the scenes.
If youre detail-driven, quick to learn, and ready to make an impact in primary care, this is your chance to start a meaningful career within the NHS.
Person Specification
Qualifications
Essential
- GCSEs or equivalent in English and Maths
- Competent in Microsoft Office
- Experience in a Medical related field
Desirable
- Previous healthcare or lab experience
- Additional training in medical terminology or data handling
Knowledge
Essential
- Understanding of healthcare terminology and confidentiality
- Familiarity with administrative processes
- Basic understanding of human biology
- Knowledge of clinical governance and data protection
Desirable
- Awareness of NHS systems and workflows
Skills
Essential
- Strong organisational and time-management skills
- Accurate data entry and record-keeping
- Good written and verbal communication
- Ability to follow protocols and multitask
Desirable
- IT proficiency with clinical systems (e.g., EMIS, SystmOne)
Behaviours
Essential
- Meticulous attention to detail
- Reliable and responsible
- Ability to learn quickly and adapt
- Proactive in problem-solving
- Calm under pressure and team-oriented
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Penrose Health
Address
Kingfisher Medical Centre
London
SE8 5DA
United Kingdom
Employer's website
https://www.penrosehealth.co.uk/ (Opens in a new tab)