About this role
Job summary
We are recruiting a part-time Care Navigator to cover at our vibrant and busy town centre GP Practice.
The successful candidate will work as part of our welcoming and experienced Administrative team at both our Reception and in our Admin room, where phone calls are handled.
This role is ideal for someone who enjoys helping people and working alongside others to provide outstanding patient care.
Full training will be given; please get in touch if you feel this job could be right for you.
Main duties of the job
The successful candidate will be committed to giving the best level of patient care possible and will uphold patient dignity and confidentiality at all times.
The Care navigator role is comprised of the following main duties:
- Assisting the wider Clinical team in ensuring that administrative duties and tasks are completed to a high standard
- Greeting Patients at our Reception point and dealing with queries and requests.
- Handling calls from patients and dealing with queries and requests.
- Ensuring that Reception duties are completed in a timely manner, including opening up and locking up.
- Ensuring that patient information is dealt with sensitively and accurately.
- Booking appointments.
These examples are not exhaustive; further information will be provided upon receipt of application.
About us
We are a friendly and well established GP Practice in the busy heart of Maidstone town centre.
Patient care is at the forefront of our core values and the role of the Care Navigator is reflective of someone who strives to help people and who has a pleasant and approachable manner which makes both teamwork and individual work achievable.
We are training Practice which means that we enjoy helping our staff build on existing skills and explore and develop new skills; there are so many possibilities!
If you are caring, compassionate and love to make a difference; get in touch on [email protected]
We look forward to hearing from you.
Job description
Job responsibilities
- Assisting the wider Clinical team in ensuring that administrative duties and tasks are completed to a high standard
- Greeting Patients at our Reception point and dealing with queries and requests.
- Handling calls from patients and dealing with queries and requests.
- Ensuring that Reception duties are completed in a timely manner, including opening up and locking up.
- Ensuring that patient information is dealt with sensitively and accurately.
- Booking appointments.
Person Specification
IT Literacy
Essential
- Basic working knowledge of IT is essential.
- This includes using emails and competency in Microsoft Office software.
Experience
Desirable
- Experience of working in Primary Care is desirable but not essential as full training will be provided for the successful candidate.
Qualifications
Essential
- GCSE Maths and English
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Vine Medical Centre
Address
The Vine Medical Centre
13 Tonbridge Road
Maidstone
Kent
ME16 8RL
United Kingdom
Employer's website
https://www.thevinemedicalcentre.co.uk/ (Opens in a new tab)