About this role
Job summary
We are looking for an enthusiastic and motivated part time Charity Hub Assistant to join our hospital charity team. This is an exciting opportunity to play a key role in supporting our Charity Hubs, which raise vital funds to enhance the experience of patients, families and staff across our hospitals.
Working alongside the Charity Hub Manager, you will help deliver a first-class retail and trolley service, ensuring every customer receives a welcoming and positive experience. You'll support the day-to-day operation of the Charity Hubs, help maximise sales of food and merchandise, and work closely with our fantastic team of volunteers.
Main duties of the job
Support the delivery of sales and profit targets through effective product management and volunteer engagement.
Help maintain excellent stock availability, monitoring stock levels and supporting deliveries.
Assist in maximising sales by ensuring products are well-presented, appropriately priced and regularly replenished.
Create an attractive shopping environment through high standards of visual merchandising and display.
Support the maintenance and cleaning of Costa Coffee machines.
Assist with all shop administration, including cash handling, banking and record-keeping, ensuring compliance with Trust policies and procedures.
Support the Charity Trolley Service, including operating the trolley when required.
Represent the charity at promotional events and pop-up stalls across hospital sites.
Support the development of new retail initiatives, including online sales and future retail opportunities.
Take responsibility for ordering selected products and supplies, such as balloons and gift items.
Support the Charity Hub Manager and Voluntary Services Team with volunteer recruitment and on boarding.
Help coordinate volunteer rotas to ensure effective cover across services.
Assist with the training and development of volunteers, helping them build confidence and maximise their contribution.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job
Job description
Job responsibilities
This is a fantastic time to join our charity. Our Charity Hubs and Trolley Service are at the heart of the hospital community, providing valuable services to staff, patients and visitors while generating funds that enable us to go above and beyond NHS provision.
Every purchase made in our Charity Hubs or on the Trolley Service helps fund equipment, services and projects that improve patient care, comfort and wellbeing. By joining our team, you'll be helping to make a real difference to people's lives every day.
Person Specification
Qualifications
Essential
- Excellent written, oral communication and numeracy skills
- Confident IT skills and quick to adopt new technology
- Basic general education (GCSE's)
Desirable
- Food Safety and Hygiene certificate
Experience
Essential
- Able to demonstrate experience in retail (candidates with less experience but possessing exceptional organisational and people management skills will be considered)
- Cash handling and stock management
- Experience using a Point of Sale system
Desirable
- Proven track record with volunteers, understanding volunteer motivation and support
- Understanding of Volunteers role in a hospital/retail environment
Knowledge
Essential
- Confidence to promote the Charity and Hospitals different appeals and income steams to the public.
- Ability to communicate effectively to a variety of people including volunteers, customers and management.
- Working with the general public. Ability to communicate effectively to a variety of people including volunteers, customers and management.
Desirable
- Volunteering or work experience in the voluntary sector
- An understanding of the Hospital Charity
Personal Skills
Essential
- Ability to work under own initiative and as part of a team and prepared to be flexible and helpful at all times
- Display enthusiasm while remaining tactful and tolerant. Display empathy with the Hospital Charity and it's aims
- Comfortable in communicating with patients and visitors
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Bedfordshire Hospitals NHS Foundation Trust
Address
Luton & Dunstable
Luton & Dunstable Hospital, Lewsey Road
Luton
LU4 0DZ
United Kingdom
Employer's website
https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)