About this role
Job summary
Partners Procurement Services (PPS) operates a central procurement help desk, providing consistent, high-quality support to users across multiple NHS Trusts.
We are expanding our team of Customer Service Agents to support Great Ormond Street Hospital for Children NHS Foundation Trust as they join PPS as a member, and to provide ongoing help desk support. GOSH's global reputation and highly specialised services mean that clear, responsive procurement support is essential to day-to-day clinical operations.
Please Job Description for full details
Main duties of the job
You will act as the first point of contact for procurement-related queries, providing advice on systems, ordering, catalogues and processes. You will log, track and resolve queries via the shared help desk platform, escalating where required.
The role requires strong communication skills, attention to detail and a commitment to excellent customer service. As part of a shared service, you will also support other Trusts over time, gaining broad experience across NHS procurement.
Please see Job Description for full details.
About us
Working within PPS means being part of a collaborative, values-driven shared service that supports frontline healthcare delivery, including the specialist and internationally recognised work of GOSH.
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
Please see Job description and personal specification for full outline of main role and responsibilities.
Person Specification
Education
Essential
- GSCE's or equivalent in at least 5 subjects including maths and English
- A levels or equivalent
- Diploma in commercially related subject or equivalent
Knowledge
Desirable
- Experience within a procurement department within the NHS.
- Experience in setting-up and maintaining a computer database.
- Experience and knowledge of NHS procedures, systems, legislation and guidance
- Experience of using an e-procurement system in the workplace.
Skills
Essential
- Good oral and written communication skills and pleasant telephone manner
- Ability to input, retrieve and manipulate data within information systems
- Good organisational and project skills
- Standard keyboard skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Whittington Hospital NHS Trust
Address
Whittington Health
Magdala Avenue
London
N19 5NF
United Kingdom
Employer's website
https://www.whittington.nhs.uk/ (Opens in a new tab)