About this role
Job summary
Welcome! The Shropshire, Telford and Wrekin Talking Therapies for anxiety and depression service is a busy caring team consisting of Administration staff, PWPs, CBT Practitioners, and Counsellors.
We serve the people of Shropshire, Telford and Wrekinwhich has exciting, diverse and growing modern towns surrounded by the stunning Shropshire countryside.
As a Team Administrator you will support the clinical staff by taking referrals, registering service users on our clinical system, booking appointments, and sending letters.
Main duties of the job
- To be the first point of telephone contact for the team, identifying urgent calls and passing on messages / dealing with enquiries in an appropriate manner.
- To organise own workload using independent judgement to prioritise required tasks and duties.
- To support the administration team in organising the administrative function of the team.
- To provide confidential administration support to the team.
- To arrange meetings/appointments/clinics by co-ordinating and booking / cancelling rooms.
- To respond in a courteous and professional manner with clients, visitors and other agencies and their team
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may close this vacancy early if we receive a high volume of applications
Please note: If you use Artificial Intelligence (AI) as part of your application, we encourage you to review the Trust's guidance on the use of AI within the recruitment process. Further information can be found on Join Us :: Midlands Partnership University NHS Foundation Trust or www.mpft.nhs.uk/joinus
Job description
Job responsibilities
This role isnot eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
For more information relating to this role, please refer to the attached job description and specification.
Person Specification
Qualifications
Essential
- Good basic education to include English Language (GCSE Grade C or above) or equivalent
- Level 2 Diploma in Business Administration or NVQ Level II in Business Administration or equivalent qualification.
Desirable
- European Computer Driving Licence
Experience
Essential
- Knowledge and experience of using Microsoft Office packages, including Outlook, Word, Excel and PowerPoint.
- Relevant experience in administration role including dealing with telephone enquiries in a timely manner
- Experience of dealing with sensitive issues
- Experience of data inputting
Desirable
- Previous NHS administration experience
- Knowledge of Inpatient Management Systems (e.g RiO)
Skills
Essential
- Well written application and complete application
- Excellent communication skills
- Ability to remain calm under pressure
- Ability to maintain information in a confidential and secure manner
Desirable
- Understanding of Mental Health services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Midlands Partnership NHS Foundation Trust
Address
Fuller House, Hall Court
Telford
TF3 4NP
United Kingdom
Employer's website
https://www.mpft.nhs.uk (Opens in a new tab)