About this role
Job summary
We are looking for an experienced, confident and approachable person to join Harbury Surgery as our Reception and Administration Team Leader.
This is a hands-on role combining practical reception and administrative work with day-to-day coordination and support for the team. The successful candidate will work alongside colleagues, learn and undertake the full range of reception and administration duties, provide cover when needed and help ensure that work is organised and completed efficiently.
You will be a visible and supportive presence within the reception and administration workspace. You will help coordinate the working day, respond to changing pressures and provide colleagues with a clear first point of contact for practical advice and support. You will lead by example, encourage positive working relationships and contribute to the continued improvement of our services and working environment.
Previous experience working in an NHS GP practice is essential. This role may suit an experienced receptionist, care navigator, administrator or senior team member who is ready to take the next step into a team leadership position. Applicants should be able to provide examples of coordinating, guiding or supporting colleagues within a busy working environment.
Main duties of the job
The responsibilities will include
- Providing visible day-to-day leadership and support for the care navigation and administration team
- Working alongside colleagues and undertaking reception and administrative duties
- Helping to coordinate daily workloads, staffing arrangements, work areas and priorities
- Running a short daily team huddle
- Maintaining staff rotas and helping to arrange cover for sickness, leave and unexpected absences
- Acting as a first point of contact for staff requiring practical advice or support
- Helping ensure that agreed systems, processes and working standards are followed consistently
- Monitoring work in progress and responding proactively to delays, backlogs or gaps
- Supporting the induction and training of new and existing staff
- Undertaking return-to-work meetings and supporting initial informal conversations where appropriate
- Communicating expectations clearly and addressing day-to-day issues in a calm, fair and constructive way
- Encouraging professional communication, teamwork and a positive working culture
- Contributing ideas for the continued improvement of reception and administrative services
- Working flexibly across both practice sites when required
This is not a purely supervisory role. The successful candidate will be expected to understand and undertake all core reception and administrative duties, provide practical cover and set a positive example through their own work.
About us
Harbury Surgery is a friendly, semi-rural GP practice caring for approximately 6,000 patients across two sites.
Our care navigation and administration team plays an essential role in supporting patients and helping the practice run safely and efficiently. We are continuing to develop our systems, working practices and team structure, and the successful candidate will have an important role in supporting this ongoing improvement.
The Reception and Administration Team Leader will work closely with the wider management team and will be supported in carrying out the responsibilities of the role.
Job description
Job responsibilities
About the role
The responsibilities will include
- Providing visible day-to-day leadership and support for the care navigation and administration team
- Working alongside colleagues and undertaking reception and administrative duties
- Helping to coordinate daily workloads, staffing arrangements, work areas and priorities
- Running a short daily team huddle
- Maintaining staff rotas and helping to arrange cover for sickness, leave and unexpected absences
- Acting as a first point of contact for staff requiring practical advice or support
- Helping ensure that agreed systems, processes and working standards are followed consistently
- Monitoring work in progress and responding proactively to delays, backlogs or gaps
- Supporting the induction and training of new and existing staff
- Undertaking return-to-work meetings and supporting initial informal conversations where appropriate
- Communicating expectations clearly and addressing day-to-day issues in a calm, fair and constructive way
- Encouraging professional communication, teamwork and a positive working culture
- Contributing ideas for the continued improvement of reception and administrative services
- Working flexibly across both practice sites when required
This is not a purely supervisory role.
Person Specification
Experience
Essential
- Experienced in an NHS GP practice reception or administration role
- Familiar with the pressures and priorities of a busy general practice environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Harbury Surgery
Address
Mill Street
Harbury
Leamington Spa
Warwickshire
CV33 9HR
United Kingdom
Employer's website
https://www.harburysurgery.org.uk/ (Opens in a new tab)