About this role
Job summary
Harlow South PCN is looking for a highly motivated person to join our team as a Care Coordinator to support our additional winter service delivery.
Care Coordinators play a key role within a PCN to support patients to access the care and services they need. As part of the PCN team, Care Coordinators support proactive healthcare by contacting patients and helping them to engage with important preventative services such as screening programmes, immunisations and chronic disease monitoring. We provide support from within GP services, navigating care across health and care services. Care Coordinators also support patients to become more digitally enabled.
Main duties of the job
In this Winter Service Care-Coordinator role, you will proactively work with an identified cohort of patients to support their personalised care requirements. You will be given templates and tools to follow to help GPs identify patients in need of additional services, and actively work with patients to develop and maintain Proactive Care Plans based on their individual needs and what matters to them, and with a focus on keeping them supported, well and at home this winter. The role will provide coordination and navigation support using digital tools to help patients access appropriate services.
As part of the PCN and Primary Care team, and working with Neighbourhood teams, you will work collaboratively with internal teams and external services to maintain efficient care delivery. You will promote preventative heath care and continuity of care, as well as providing guidance to patients, families, and carers, ensuring a patient-focused approach.
In this busy role you will need to work closely with the Coordination team to plan and prioritise own workload, using initiative while contributing effectively to the team. you will need strong IT skills, including Microsoft Office, Outlook, and Excel, to manage administrative tasks.
About us
Harlow South PCN works with 3 local GP Surgeries: Lister Medical Centre, The Hamilton Practice and The Ross Practice. Serving a population of over 40,000 patients in the Harlow area. The PCN works with Neighbourhood Teams, delivering additional services on behalf of practices. Harlow South PCN offices, are at Lister House Health Centre in Staple Tye.
Job description
Job responsibilities
The Winter Service Care Coordinator will support the delivery of high-quality primary care services across Harlow South Primary Care Network, with a particular focus on proactive care, prevention and supporting patients to remain well and independent throughout the winter period.
Working as part of the PCN team, the postholder will proactively identify, contact and support patients who may benefit from additional health, wellbeing or community-based services. The role will help patients engage with preventative healthcare, develop personalised care plans and access appropriate support through GP practices, neighbourhood teams, NHS services and community organisations.
The postholder will provide care coordination, service navigation and administrative support to improve patient access, support continuity of care and help ensure that patients receive the right support at the right time. The role will also contribute to vaccination programmes, proactive care initiatives and seasonal service delivery designed to reduce avoidable pressures on health and care services.
Working collaboratively with GP practices, multidisciplinary teams and partner organisations, the Winter Service Care Coordinator will support patient-centred care through effective communication, accurate record keeping, service coordination and a commitment to delivering high-quality services across Harlow South PCN.
Person Specification
Qualifications
Essential
- GCSE Grade C/4 or above (or equivalent) in English and Maths.
- Excellent communication and interpersonal skills.
- Good organisational skills with the ability to prioritise workload and work independently.
- Confident using Microsoft Office, Outlook and digital systems.
- Ability to handle sensitive and confidential information appropriately.
- Ability to work effectively as part of a multidisciplinary team.
- Calm, professional and patient-focused approach.
Desirable
- Relevant qualification in administration, customer service, health, social care or a related field.
- Previous experience working in a healthcare, community or public service environment.
Experience
Essential
- Experience of working with multi-disciplinary team environments.
- Experience of working in a medical (preferably primary care) administrative, coordination or customer-facing role.
- Experience of managing competing priorities and working in a busy environment.
- Experience of communicating effectively with a range of people, including members of the public.
- Experience of working collaboratively with colleagues and partner organisations.
Desirable
- Previous experience in Primary Care, General Practice, a Primary Care Network, NHS or social care setting.
- Experience supporting patients, service users or members of the public to access services.
- Experience of care coordination, patient navigation, proactive outreach or community-based support.
- Experience of clinical systems such as SystmOne.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Harlow South PCN
Address
Lister House Health Centre - Unit 4
2 Abercrombie Way
Harlow
Essex
CM18 6YJ
United Kingdom
Employer's website
https://practice365.co.uk/f81027/practice-information/harlow-south-pcn/ (Opens in a new tab)