Scrum Master / Agile Delivery Lead @ Quest Global

Job Requirements

Role Summary

We are seeking an experienced, highly organized, and execution-focused Scrum Master who can drive agile delivery, project governance, stakeholder communication, and operational excellence across cross-functional teams.

This role requires an individual who can go beyond facilitating ceremonies and actively drive execution. The successful candidate will demonstrate strong ownership, rigor, accountability, and the ability to proactively manage project plans, dependencies, risks, and stakeholder expectations. They should be comfortable challenging teams, escalating issues when necessary, and ensuring commitments are met.

Key Responsibilities

Agile Leadership & Scrum Facilitation

• Facilitate all Agile ceremonies, including Daily Scrums, Sprint Planning, Sprint Reviews, Retrospectives, and Backlog Refinement sessions.
• Ensure sprint goals, commitments, and deliverables are clearly defined and tracked through completion.
• Monitor sprint health, team velocity, and delivery predictability.
• Drive continuous improvement initiatives and promote Agile best practices.
• Foster accountability, transparency, and ownership within the team.

Backlog Management & Product Owner Support

• Partner closely with Product Owners to support backlog refinement and prioritization activities.
• Shadow and assist Product Owners in story creation, acceptance criteria definition, and backlog grooming.
• Ensure stories are appropriately sized, prioritized, and ready for execution.
• Challenge long-running, ambiguous, or low-value stories and drive their resolution.
• Establish rigor around story lifecycle management and timely closure of work items.

Project Planning & Delivery Management

• Create and maintain detailed project plans, delivery roadmaps, milestone trackers, and execution schedules.
• Define and manage project timelines, dependencies, deliverables, and critical paths.
• Track progress against plans and proactively identify variances, risks, and delays.
• Drive accountability across teams to ensure milestones and commitments are achieved.
• Maintain RAID logs (Risks, Assumptions, Issues, Dependencies) and ensure timely resolution and escalation.

Stakeholder Communication & Governance

• Act as the primary point of coordination between Product Management, Engineering, Quality, Program Management, and business stakeholders.
• Provide clear, concise, and timely status updates to leadership and project stakeholders.
• Facilitate cross-functional discussions and ensure alignment on priorities and delivery plans.
• Escalate risks, blockers, and dependency concerns early and appropriately.
• Drive action tracking and follow-through on commitments.

Executive Reviews & Presentations

• Prepare and present project reviews, sprint summaries, and program updates to leadership.
• Create executive-level dashboards and presentations that provide transparency into delivery status, risks, quality metrics, dependencies, and progress against commitments.
• Effectively communicate project health, key achievements, challenges, mitigation plans, and recovery actions.
• Support PI Planning, Quarterly Reviews, Steering Committee updates, and leadership forums.

Risk, Dependency & Issue Management

• Proactively identify, document, and manage risks and dependencies.
• Ensure blockers are surfaced early and addressed with urgency.
• Coordinate with cross-functional teams to resolve impediments impacting delivery.
• Facilitate timely decision-making and escalation where required.

Reporting, Metrics & Process Excellence

• Own and maintain Jira dashboards, delivery metrics, sprint reports, and team performance indicators.
• Drive automation of reporting wherever feasible.
• Use data-driven insights to identify process improvements and corrective actions.
• Ensure meeting outcomes, action items, and decisions are documented and tracked through closure.
• Champion operational discipline and delivery excellence across the team.

Work Experience

Key Competencies

The ideal candidate will demonstrate

• Strong ownership and accountability mindset.
• High degree of rigor, discipline, and attention to detail.
• Ability to create detailed execution plans and drive them to completion.
• Assertive communication style with the confidence to challenge and influence stakeholders.
• Strong facilitation and stakeholder management skills.
• Excellent organizational and prioritization abilities.
• Ability to identify issues early and drive proactive resolution.
• Strong presentation and executive communication skills.
• Ability to influence without direct authority.
• Sense of urgency and bias for action.