About this role
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Work Shift
Day (United States of America)
Job Summary
Functions under the direction of the Chief Technologist, Medical Imaging Manager and/or Director Diagnostic Services. The Records Clerks assist with providing exam reports to physicians, distribution of phone calls for the department and a variety of clerical tasks that require independent judgment, ingenuity and initiative in the utilization of computers and other equipment.
Core Responsibilities and Essential Functions
Support Staff Services
Digitize analog films as necessary for radiologist interpretation.
Fax results as needed
Mail out necessary reports if needed
Burn CDs and films to distribute following the proper ID protocol
Monitor phones and assist physicians from film library and from Radiologist Reading Room.
Calls appropriate staff when oral contrast distribution is needed.
Monitor and answer department phones
Answer phone to guide customers in providing necessary information and directions regarding the purpose of the call in a professional manner by utilizing the AIDET technique.
Successfully transfer calls
Distribute calls where needed (Radiologist, modalities, etc )
Answer phone to guide customers in providing necessary information and directions regarding the purpose of the call in a professional manner
Clear all phone messages left on a daily basis.
Clerical Tasks
Knowledge of the Addendum process
Check mail daily in both locations and process to the appropriate modalities
Knowledge of checking our images upon patients or physicians request to follow the DPP policy.
Verifies patient orders in Epic and calls physicians to retrieve them as needed
Notifies appropriate modality when verbal orders are needed
Copy and fax, sort mail, hand out reports and memos
Help other office workers, physicians and technologist.
Knows how to digitize film.
Checks for patient orders prior to arrival. Call physician offices for orders.
Release reports to patients upon request.
Ability to work in a PACS/RIS environment
Knowledge to navigate in PACS, Epic and other computer programs pertinent to job.
Knowledge to order and cancel exams as needed.
Knowledge of printing and faxing reports to referring physicians and document data in PACS
Ability to Import/Export images to PACS
Monitors the STAT work list and calls/faxes results to appropriate area/physician office per procedure
Patient Satisfaction
Utilize proper AIDET techniques
Meets Service Recovery and Customer Service Guidelines as needed.
Performs patient advocate role for families and patients while in the Womens Imaging Department.
Identify patients by utilizing 2 patient identifiers.
Performs other duties as assigned
Complies with all WellStar Health System policies, standards of work, and code of conduct.
Required Minimum Education
- High School Diploma / GED General
Required Minimum License(s) and Certification(s)
All certifications are required upon hire unless otherwise stated.
Additional License(s) and Certification(s)
Required Minimum Experience:
hospital/medical experience
Required Minimum Skills
Demonstrate excellent communication skills and handwriting.
Must be able to communicate and understand verbal and written English language and display a positive attitude while working independently.
Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.