Sea Logistics Operational Care Supervisor, Exports @ Kuehne+Nagel

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Sea Logistics Operational Care Supervisor (Exports)

Auckland Based

Reporting to the National Sea Logistics Operational Care Manager, you will have responsibility for leading and managing the Sea Logistics export operational team to ensure the delivery of operational excellence for our export Sea Logistics customers.

This role involves assisting in the development of Sea Logistics export operations, improving processes, and contributing to overall efficiency. Building and maintaining strong relationships with key carriers and vendors is an important part of the role.

How you create impact

• Drive and support your team to ensure the delivery of operational excellence is maintained throughout the entire shipment cycle for Export Sea Logistics movements.
• Support your team to ensure that all documentation is completed as per company processes, customer and regulatory requirements and in a timely manner.
• Support the smooth cross-functional collaboration between relevant teams such as Customer Care, Sales, Systems & Processes, Revenue and Customs Team to deliver a great customer experience and drive customer retention.
• Focus on continuous improvement of processes and controls, including customer case management through KN Service Moments, aiming for a consistent delivery against the customer promise.
• Oversee expense monitoring and high-level understanding of the Profit & Loss statement.
• Use KPI dashboards to control and improve quality, providing guidance to OCC teams.
• Maintain strong relationships with various external parties, including transport companies, shipping lines etc.
• Manage and analyse the operational performance of carriers to ensure services are provided in line with SLAs and or SOPs.
• Liaise with regulatory bodies to ensure compliance with documentation and processes.
• Ensure strong data quality is available for timely and accurate customer reporting.
• Assume people leader responsibility for your team member(s), including ensuring traction on delivering performance and development goals.
• Coach your team so everyone knows their daily objectives and are fully empowered to meet them.

Note: These accountabilities may change from time to time to meet operational or other requirements.

For internal use only

What we would like you to bring

• Significant experience of working within an international logistics environment, specifically sea logistics.
• Demonstrated leadership and people management skills; proven track record of successfully leading and developing a high performing team.
• Demonstrated ability to form and maintain strong working relationships with key internal and external stakeholders at all levels of seniority and expertise, including driving collaboration across teams and functions.
• Ability to operate in a fast-paced transformative environment under pressure and to tight deadlines.
• Ability to effectively manage and prioritise your time effectively, especially when under pressure and with a busy workload.
• Strong organisational skills including the ability to prioritise tasks and delegate appropriately.
• Strong attention to details skills coupled with a high level of accuracy.
• Strong communication skills, both written and spoken, coupled with the ability to listen effectively.
• Decisiveness in decision making, coupled with the ability to solve problems
• Ability to upskill and develop team members through structured training and knowledge sharing.
• Track record in proactively developing and improving own knowledge, skills and experience.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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