About this role
Role Purpose
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities
- Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
- Perform other duties as assigned.
Required Education and Experience
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
Become an ESSENTIAL part of everyday life!
NOW HIRING FOR 2nd SHIFT IN Lebanon, IN! START AT $20.50 PER HOUR
DHL Supply Chain has been named a TOP EMPLOYER in the US for the 3rd year in a row!
- Start at $20.50 per hour for 2nd shift
- Great Monday-Friday schedule
- Excellent medical, dental, and vision insurance available starting on your 30th day, and at very low cost to you
- Paid vacation (PTO)
- 401(k) with generous company match
- Attendance policy that promotes work/life balance
- Tuition reimbursement program
- And more!