MDM ACH Coordinator @ Performance Food Group

Company Description

Performance Food Group is a customer-centric foodservice distribution leader headquartered in Richmond, Va. Grounded by roots that date back to a grocery peddler in 1885, PFG has a nationwide network of approximately 150 distribution centers, 35,000-plus talented associates, and thousands of valued suppliers across the country. With the goal of helping customers thrive, PFG markets and delivers quality food and related products to independent and chain restaurants, schools, business and industry locations, convenience operations, healthcare facilities, vending distributors, office coffee service distributors, big box retailers, and theaters across the U.S.

Job Description

We Deliver the Goods

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary

Create and maintain vendor master data within Master Data Management (MDM) system, with a focus on electronic payment setup, ACH enrollment, vendor banking information, and payment-related data accuracy. Review and analyze vendor information and supporting documentation, resolve discrepancies, and ensure requests are completed in accordance with established policies, controls, and documentation requirements. Work collaboratively with Accounts Payable, Treasury, MDM, vendors, and other business partners while performing other duties as assigned to best serve the company.

Position Responsibilities

• Banking, Accounts Payable & Payments Knowledge – Foundational experience with banking information, AP processes, payment processing, or related financial transactions.
• ACH & Vendor Banking Support – Ability to support ACH enrollment, banking requests, and vendor onboarding while following established requirements and controls.
• Organization & Prioritization – Ability to manage multiple vendor requests, outstanding documentation, validations, and time-sensitive priorities simultaneously.
• Communication & Professional Phone Skills – Strong written and verbal communication, including professional vendor phone conversations when additional information or validation is required.
• Vendor Follow-Up & Persistence – Comfortable proactively following up with vendors, sometimes multiple times, to obtain required information and move requests toward completion.
• Attention to Detail & Accuracy – Careful review of banking information and supporting documentation for completeness and accuracy.
• Documentation & Recordkeeping – Ability to maintain clear, organized records of requests, correspondence, validation results, outstanding requirements, and completed updates.
• Customer Service – Professional and responsive when explaining requirements, answering questions, and communicating status and next steps.
• Problem-Solving & Research – Ability to investigate discrepancies, identify missing information, and coordinate resolution with the appropriate business partners.
• Cross-Functional Collaboration – Ability to work effectively with Accounts Payable, Treasury, MDM, and other internal teams.
• Confidentiality & Data Handling – Demonstrates discretion when working with sensitive vendor and banking information.
• Microsoft Office Skills – Comfortable using Excel, Outlook, and Teams to track work, communicate, document activity, and manage assignments.
• Adaptability & Sense of Urgency – Able to adjust priorities when urgent vendor requests arise while maintaining accuracy and follow-through.
• Policy & Control Adherence – Ability to consistently follow established electronic payment policies, banking validation requirements, approval processes, and internal controls, including recognizing when a request cannot proceed until required documentation or validation has been completed.

Required Qualifications

• High School Diploma/GED or Equivalent Experience
• 1 - 2 Years of related experience
• Administrative support role
• Detail-oriented, organized candidate with strong communication and customer-service skills
• Demonstrates professional customer service, accurate documentation, persistent vendor follow-up, sound prioritization, and the ability to manage multiple requests in a deadline-driven environment.
• Comfortable handling confidential banking information and collaborating with vendors and internal business partners.

Preferred Qualifications

• Associates/2-year technical degree in Business or related area
• 2 - 4 Years of relevant experience
• Administrative role within the foodservice industry
• Banking, accounts payable, or payments experience

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review:

• (1) our EEO Policy;
• (2) the "EEO is the Law" poster and supplement; and
• (3) the Pay Transparency Policy Statement.