About this role
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles.
The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.
If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Qualifications
- Associates Degree in Computer Science or related field experience.
- 2-4 years of experience in a technical support services role required (in addition to the education required)
- Experience supporting a multi-site organization a plus
- Must have positive customer relations/service experience
- Must be able to demonstrate strong interpersonal and communication skills
Competitive candidates will have experience with MyChart and ServiceNow.
The Member Support Technician is responsible resolving information technology related issues and troubleshooting registration problems for our client’s patients. The Patient Portal Support Analyst provides high quality customer service to the organization’s clients. The Patient Portal Support Analyst reports to the Manager of User Support.
This is a full-time, remote Member Support Technician role.
What You'll Do
- Responsible for taking inbound emails via the organization’s incident management software (ServiceNow) and providing support to corporate clients’ patients registration and access to the organization’s patient portal (MyChart and PDHI). These support efforts will often require the scheduling of a telephone call with the patient to complete the support effort. (90%)
- Responsible for assessing, resolving and escalating inbound CRM’s (Customer Support Messages) via the Epic MyChart portal. (5%)
- Responsible for escalated support initiatives for routine support/maintenance as assigned by the CAD – MyChart management team. (3%)
- Performs other duties as assigned (2%)
#LI-Remote
Additional Qualifications/Responsibilities
- Associates Degree in Computer Science or related field experience.
- 2-4 years of experience in a technical support services role required (in addition to the education required)
- Experience supporting a multi-site organization a plus
- Must have positive customer relations/service experience
- Must be able to demonstrate strong interpersonal and communication skills