About this role
- Role Summary Ensure a positive customer experience from the reception to the delivery of the unit.
- Perform timely follow-up on requested services.
- Clearly communicate the status and progress of the service.
- Manage documents related to the service order.
- Comply with customer service and quality policies and procedures.
- Detect opportunities for improvement or additional service sales.
- Capture and update data in the corresponding systems.
- Support the management of complaints and claims, seeking effective solutions Job Responsibilities Reception of units in the workshop.
- Opening and closing of service orders in the system.
- Constant communication with the client regarding the status of the unit.
- Coordination with the technical team for work scheduling.
- Review of service history and active policies.
- Validation and authorization of budgets with the client.
- Ensure that the unit is clean and ready for delivery.
- Register complaints or disagreements and channel them appropriately.
- Preparation of basic follow-up or satisfaction reports.
- Follow-up on scheduled appointments and ensuring punctuality.
- Support in the recovery of overdue portfolio associated with services.
- Proposal of complementary services (preventive maintenance, extended warranties, etc.).
Education Post-Secondary Non-Tertiary Education Level 4