About this role
Key Responsibilities
Welcoming customers and coordinating the repair process Planning and scheduling service work Preparing quotations and managing work orders and invoices Keeping customers informed about the status of repairs Cooperating with the workshop and other departments Building long-term customer relationships and ensuring customer satisfaction Requirements Minimum secondary-level technical qualification (applications from recent graduates with a higher education technical degree are also welcome) Experience in the automotive industry or a service environment Customer-focused, self-driven, and solution-oriented mindset Good communication and organizational skills Proficiency in standard computer applications Category B driving licence Willingness to work in shifts Advantages English or German language skills Experience in a commercial vehicle service workshop Experience in insurance administration or claims handling Category C, D, or E driving licence