About this role
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Senior Associate, Tax Learning Support At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.
The Opportunity The Senior Associate, Tax Learning Support provides administrative and coordination support for Tax learning programs and learner services. Working with the Tax Learning team and internal partners, the coordinator helps organize learning activities and ensures learners receive timely, accurate information and support. The role supports day to day learning administration, including monitoring inquiries, scheduling sessions, maintaining learner records, preparing communications and materials, coordinating logistics, updating trackers, and following up on assigned actions.
The coordinator works within established processes and escalates exceptions or complex issues to the appropriate team member. Success in this role requires strong organization, attention to detail, customer service and communication skills, proficiency with Microsoft 365, and the ability to manage multiple administrative tasks while meeting deadlines. Your key responsibilities
1. Tax Learner Support
- Monitor the Tax learning mailbox and respond to routine inquiries using approved information, templates and service standards
- Provide learners with information about available courses, registration, attendance, assignments, completion requirements and learning systems
- Assist with routine registration, enrolment, assignment and system-access questions
- Record inquiries, track open items and follow up with learners or internal teams as required
- Refer questions to the appropriate contact and escalate complex, sensitive or urgent matters
- Maintain current FAQs, standard responses and learner support resources
2. Tax Learning Operations & Program Administration
- Provide administrative support for Tax learning programs, courses and recurring learning activities
- Create and update learner rosters, nominations, registrations, assignments, attendance and completion records
- Schedule virtual, in-person and blended sessions and coordinate invitations, reminders, meeting links and room bookings
- Prepare and distribute learner materials, joining instructions, calendars and post-session communications
- Complete session checklists and confirm that required materials, technology and logistical arrangements are in place
- Maintain organized program files and complete assigned activities within established timelines
3. Facilitator & Stakeholder Coordination
- Contact facilitators and subject-matter resources to confirm availability, session dates and delivery requirements
- Coordinate facilitator calendars, briefing meetings, materials and access to learning platforms
- Schedule planning meetings, prepare agendas, record action items and follow up on assigned tasks
- Send routine updates and reminders to learners, facilitators and internal contacts
- Provide administrative support during learning sessions and refer decisions, exceptions and delivery issues to the appropriate team member
4. Records, Reporting & Financial Administration
- Enter and update learning data in applicable systems, trackers and spreadsheets
- Check learner and program records for completeness and accuracy and follow up on missing information
- Compile routine reports on registrations, attendance, completions, evaluations and learner support activity
- Maintain basic records of program expenses, purchase requests and invoices using established templates
- Submit invoices and supporting documents for review and processing and follow up on routine status questions
5. Process & Team Support
- Follow documented procedures, checklists and controls when completing learning administration activities
- Update templates, trackers, process documents and reference materials as directed
- Maintain SharePoint and Teams sites, shared folders and learner resources so information is current and organized
- Identify recurring questions or administrative issues and share them with the Tax Learning team
- Support small improvements to learner communications and administrative processes
- Provide administrative coverage during peak learning periods, program launches and team absences Skills and attributes for success
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines
- Clear and professional written and verbal communication skills
- A customer service mindset and the ability to respond to learners and internal contacts in a helpful and timely manner
- Working knowledge of Microsoft Excel, PowerPoint, Outlook, Teams and SharePoint
- Ability to enter, organize and check data accurately and maintain complete records
- Ability to follow established processes, use sound judgment and escalate issues appropriately
- Ability to work independently on assigned tasks and collaborate effectively with team members
- Willingness to learn new systems, processes and Tax learning requirements To qualify for the role, you must have
- One to three years of experience in learning administration, program coordination, customer support, business administration or a related area
- Experience coordinating schedules, meetings, events or recurring administrative activities
- Experience maintaining records, trackers or spreadsheets and preparing routine communications or reports
- Working knowledge of Microsoft 365, particularly Outlook, Excel, PowerPoint, Teams and SharePoint
- Demonstrated ability to organize work, meet deadlines and provide accurate, responsive support Ideally, you will also have
- Experience supporting learning programs, training events or learner services
- Experience with a learning management system or virtual learning platform
- Experience in Tax, professional services or another large, matrixed organization
- Exposure to invoice processing, vendor administration or continuing professional education requirements What we offer At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities.
It's one of the many reasons we repeatedly win awards for being a great place to work. We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.