About this role
Overall Purpose Of
The Job
To achieve and exceed gross profit targets by developing existing clients, through upsell & cross sell, in the Indian market through face to face consultative selling. Levereging collective subject matter expertise to acquire new business from identified list of accounts.
Key Responsibilities
- Reporting to the Head of Sales India, the Account Manager – will primarily be responsible for retaining and up selling a wide range of services and solutions to existing clients and implement company’s the Account Management practices.
- Account Management Acquire an in-depth understanding of the Corporate segment within the geographic territory to identify key clients and to promote and sell the entire range of Intl.SOS services.
- Follow the Value Selling model and Account management practices.
- Work to follow the standard renewal process to renew existing business.
- Drive the growth of cross border sales through proactive cooperation with other regions and the Global Accounts team.
- Maintain accurate sales forecasting and client engagement journey through the CRM system.
- Continually evaluate progress within the market segment against pipeline objectives, revenue and profit targets and client key account plans.
- Ensure the professional standard of all written all client proposals, tender documents and communication is adhered to, in line with company standards and pricing procedures.
- Manage the implementation of new business won, to ensure that all administrative, operational and financial activities are in place to ensure high levels of service to clients.
- Work with the relevant Marketing Manager to increase awareness of the products & services through conferences and symposiums as appropriate.
- Work with partner organizations closely and promote their services to all clients and further establish International SOS as a broker of capability.
- Work with distribution channels to make further penetrate in existing accounts.
- Job Profile Required Skills and Knowledge Skills / Knowledge: IT literate and proficient in the use of computer software including Microsoft Outlook, Excel, Power Point.
- Persuasive, articulate and able to work with and influence people at all levels, diverse background/ industries and personalities.
- Self motivated and possess aggressive sales personality that helps in achieving quantitative results.
- Able to work in a calm, logical and professional manner at all times.
- Good organizational and administrative skills.
- Creative & out of the box thinking.
- Report writing skills.
- Required Competencies Customer orientation Actively listens and seeks information, identifies customer/client need and checks understanding, builds rapport, develops relationships with key customers/clients, confident in building relationships at all levels.
- Communication Excellent written & oral communication in English;.
- Actively listens, checks understanding, uses language and tone appropriate for the audience, expresses ideas clearly and logically.
- Ethics and Values Adheres to the company’s Core Values of Passion, Expertise, Respect and Care at all times acts in line with those values.
- Ability to work under pressure Able to work under pressure to meet deadlines.
- Uses positive and constructive coping strategies when under pressure.
- At all times conducts oneself professionally to reflect positively on the profession he/she represents.
- Initiative and Innovation Proactive, generates creative solutions, uses different approaches to resolve issues, generates ideas for improvement, and takes productive action(s) without being asked.
- Problem solving Uses logic and methods to solve difficult problems with effective solutions; probes all sources for answers; can see hidden problems; is good at honest analysis; looks beyond the obvious and doesn’t stop at first answers.
- Good Negotiating skills Ability to negotiate skillfully in tough situations with both internal and external groups; make winning negotiations; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to facilitiate negotiations.
- Result orientation Effectively sets and achieves realistic goals, monitors own progress and assesses quality, develops and follows action plans, seeks feedback and modifies accordingly.
Required Work Experience +5 years of proven sales experiences in solution selling to multinational organizations Experience of working in a matrix organization is preferable.
Required Qualifications
(Brief description of the educational background needed to perform the job) MBA Required Languages Excellent oral and written English communication. Travel / Rotation Requirements As and when required.