About this role
About our group: Digital Workplace Enablement (DWE), part of Corporate IT, helps Seagate employees stay productive, connected, and ready for what’s next. Our global team delivers proactive, experience-led technology services using modern workplace solutions, collaboration technologies, automation, and emerging AI capabilities. As a Desktop Support Intern, you will gain hands-on experience supporting employees and workplace technology at Seagate’s Longmont campus while developing skills across modern digital workplace services.
- About the role - you will: Diagnose and resolve hardware, software, Windows, network, collaboration, audiovisual, and connectivity issues.
- Configure, deploy, maintain, and troubleshoot laptops, desktops, peripherals, and workplace technologies.
- Support Microsoft 365 applications, including Teams, Outlook, OneDrive, SharePoint, Word, Excel, and PowerPoint.
- Gain experience with endpoint management, identity and access, device security, encryption, and enterprise service-management tools.
- Explore AI-enabled support and automation to simplify support and improve employee productivity.
- Document incidents, service requests, troubleshooting steps, and resolutions.
- Identify opportunities to prevent recurring issues and improve the employee technology experience.
- Create and maintain technical documentation and knowledge articles.
- Collaborate across DWE teams to share knowledge, resolve issues, and support consistent service delivery.
- Support Longmont site operations and workplace technology needs as required.
- Schedule: Monday through Friday, typically 8:00 a.m. to 5:00 p.m..
- Work Arrangement: Onsite
About you
- Curious about technology and eager to learn.
- A strong verbal and written communicator.
- Customer-focused with an employee-experience mindset.
- A critical thinker who approaches problems methodically.
- Adaptable and comfortable working in a fast-paced environment.
- Interested in AI, automation, collaboration technologies, and modern workplace solutions.
- Collaborative and willing to share knowledge across teams.
- Your experience includes: General knowledge of computer hardware, software, Windows, and technical troubleshooting.
- Familiarity with Microsoft 365 applications and collaboration tools.
- Strong problem-solving and communication skills.
- Pursuing a bachelor’s, associate, or technical degree in Computer Science, Information Technology, Information Systems, Software Engineering, Cybersecurity, or a related field.
- Enrolled in classes for Fall 2027.
- Preferred Experience supporting computers, software, peripherals, AV equipment, or network connectivity.
- Exposure to Active Directory, Microsoft Intune, Microsoft Configuration Manager, or enterprise ticketing platforms.
- Interest or experience in generative AI, Microsoft Copilot, scripting, or workflow automation.
- Relevant coursework or certifications such as CompTIA A+, Microsoft Fundamentals, HDI, or ITIL.
- Location: Our Longmont product-design campus is nestled against the foothills with exceptional views of the Rocky Mountains.
- Employees enjoy an active on-site experience with amenities including food service, fitness facilities, walking paths, employee resource groups, and community involvement opportunities.
- The Longmont internship program has historically provided exposure to both workplace services and facilities operations.
- The estimated base wage range for this position is $27.00-29.000/hr.
- The individual base wage is based on work location and additional factors, including job-related skills, experience, and relevant education or training.
- Seagate offers comprehensive benefits to its eligible Interns, including, but not limited to, medical, dental, vision, and participation in the employee stock purchase plan.
- Seagate also offers Interns 12 paid holidays and a minimum of 48 hours of paid sick leave.
- The benefits for this position are based on a 24 to 40-hour-per-week schedule for a full calendar year and may differ depending on work location and tenure with the Company.
- Location : Longmont, United States Travel : None