About this role
INTRO Purpose & Overall Relevance for the Organisation: To deliver outstanding Customer Service to the Strategic wholesale accounts. To proactively manage order-books ensuring on time in full deliveries and 100% conversion to ensure customer excellence. Taking on projects to improve efficiency of department.
Responsibilities
- Exceed in operational standards including timely and accurate order entry, back order book management, reconcile, tracking, management of delivery processes and query resolution.
- Demonstrate a high level of knowledge of systems and end to end supply chain processes.
- Manage a small team and support the Department Manager to achieve departmental goals.
- Develop strong relationships in order to provide excellent service delivery to account managers and customers.
- Work with customer, sales and internal departments to maximise orderbook conversion for your account(s).
- Attend and contribute to successful orderbook reviews, aligned logistics meetings, delivery action meetings and other business meetings driving issues, highlighting problems and recommending solutions.
- Attend regular customer visits as appropriate to your account base, which will be the forum for reconciliation, orderbook reviews, service issues and service level improvements.
- Provide management reporting and analysis where required.
- Work with operations colleagues to improve supply chain efficiency.
- Work with customers to deliver efficient solutions, minimising costs.
- Challenge working methods and practices when required and provide creative solutions and clarity for adidas and customers.
- Key Relationships: CS, Sales, Operations, Distribution, Customers, Credit Management, Marketing Knowledge Skills and Abilities : Fluent English language skills (written and oral) Fluent Dutch language skills (written and oral) Excellent working knowledge of Excel Excellent working knowledge of SAP Highly customer-oriented and cost-oriented approach Process-oriented mindset Requisite Education and Experience / Minimum
Qualifications
- Education in the field of Operations, supply chain or CS Functional 3 years in a CS role with experience in providing customer support to retail accounts