About this role
Order Handling Specialist At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.
We are looking for a Order Handling Specialist to join Temperature+ System Products, USA in Greenwood, Indiana to work with a dynamic team to deliver world-class temperature products. Endress+Hauser Temperature+System Products is one of the leading global suppliers of temperature measurement, temperature engineered solutions and system products.
What is the role about?
As an Order Handling Specialist, you’ll play a critical role in delivering a seamless customer experience from order entry through delivery. You’ll serve as a key connection between our Sales Centers and internal teams, helping ensure orders are accurate, priorities are clear, and delivery commitments are met. This is more than processing orders. It’s about anticipating challenges, finding solutions, and keeping customers at the center of every decision.
Which tasks will you perform?
- Serve as the primary point of contact for Sales Centers, supporting orders, expedites, delivery requests, and order-related questions.
- Ensure customer orders are complete, accurate, and processed efficiently.
- Partner closely with Sales and Marketing to manage order backlog, priorities, delivery concerns, and escalations.
- Monitor material availability and collaborate with Material Planning and Production to resolve shortages, past-due orders, and delivery risks.
- Manage order scheduling, confirmation dates, delivery quotations, delivery groups, and delivery blocks.
- Evaluate customer requests and proactively identify alternative solutions when delivery expectations cannot be met.
- Coordinate with suppliers to obtain updated quotations and delivery information as needed.
- Process commercial discounts, order confirmations, and manual purchase orders accurately and efficiently.
- Take ownership of order-handling KPIs and identify opportunities to improve performance and Published Delivery Times (PDTs).
- Participate in continuous improvement initiatives that enhance efficiency, order fulfillment, and the overall customer experience.
- Perform additional responsibilities as business needs evolve.
What do we expect from you?
- Knowledge of Microsoft Office, ERP systems (SAP is a must), and CRM Systems (Salesforce.com is preferred).
- Customer focused, self-driven and capable of prioritizing as needed Excellent verbal and written communication skills Detail-oriented Able to read, interpret and analyze business and technical documents Able to create and maintain positive working relations with local, regional, and international colleagues Associates degree along with 1-3 years experience within a manufacturing environment or equivalent combination of education and experience What can you expect from us? > Family-owned, highly committed global company with a sustainable vision of the future.
- Lifelong learning encouraged by versatile training, tuition reimbursement, success coaching, and further education opportunities.
- Comprehensive benefit package (to include medical, dental, vision) and 401(k) savings with company match.
- Compensation is competitive and includes bonus opportunities.
- Work-life balance encouraged through our 10 company-paid holidays, paid time off, paid parental leave, employee assistance programs (financial, mental, and physical health and wellbeing), and employee discounts.
- Employees work in a safety-first, climate controlled, clean manufacturing facility with utilization of Lean practices and ergonomic workstations to enhance productivity and comfort.
- On-site amenities such as cafeteria, gym, health clinic, and ergonomic support, to foster a convenient and health-conscious workplace environment.
How do you apply?
To apply, we kindly ask you to upload your documents on our career page. Endress+Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification, including protected veteran and disability status.