About this role
Position Overview We are seeking a hands-on Despatch Leading Hand to assist in supplying outstanding customer service, providing exceptional customer outcomes, and achieving company goals. This role plays a key part in supporting the Despatch Manager to achieve outstanding customer service, optimising labour, transport options and company resources.
What you will do
- Lead and coordinate the dispatch team, providing clear direction and guidance to ensure all orders are accurately picked, packed and dispatched with the correct components.
- Monitor and manage stock levels within the dispatch department, proactively identifying and communicating potential shortages well in advance.
- Liaise closely with management and installation/service coordinators to promptly resolve stock availability and supply issues.
- Coordinate and prepare truck deliveries, ensuring goods are loaded correctly and delivery schedules are met.
- Communicate with customers as required to coordinate goods collections and confirm direct supply and delivery timeframes.
- Ensure the efficient and timely supply of sectional and roller doors for both direct supply customers and subcontractor installation teams.
- Maintain high standards of accuracy, organisation and professionalism across all dispatch operations.
- Use Gliderol's internal computer systems to manage dispatch and stock-related activities (training will be provided).
- Undertake additional duties and responsibilities as directed by management to support the smooth operation of the business.
- What we require 3+ years’ experience in a dispatch, warehouse or logistics environment, preferably in a supervisory or team-leading role.
- Excellent organisational and time management skills, with the ability to prioritise tasks and meet tight deadlines.
- Good inventory and stock control experience, including monitoring stock levels and identifying potential shortages.
- Strong attention to detail to ensure orders are picked, checked, packed and dispatched accurately.
- A practical, hands-on approach with a willingness to assist the team and lead by example.
- A strong focus on workplace safety, accuracy and maintaining an organised dispatch environment.
- Excellent communication and problem-solving ability LF Forklift license (essential) What we prefer MR License preferable not mandatory.
- Knowledge of the software packages used within the company (not essential as training will be provided eg. Sage, MS Word, Excel, CRM).
- Experience in the building products, manufacturing or construction industry.
- Knowledge of sectional and roller doors or similar building products.
What we offer
- Access to discounted Health Insurance Peer to Peer Recognition via our ‘ABC’ Nominations and awards Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities WhereFit membership offering discounts on gyms, apparel and more Who we are We are at the heart of every place that matters.
- From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.
- With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more.
- We focus on innovation, collaboration, and creating real impact for our customers and communities.
- At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.