About this role
Role Purpose The Team Manager will own client strategy and team performance, leading a team of Client Advisors to convert individual talent into a stable, high-performing sales engine. Your success is measured not by what you sell personally, but by how consistently your team performs and how deeply your clients grow.
Key Responsibilities
- Client Centric — from transactions to client strategy Own and grow the store's client portfolio, shifting from opportunistic, fragmented clienteling to a structured client journey and a shared, replicable client development model.
- Drive CRM excellence: data quality, segmentation, and disciplined clienteling routines across the team.
- Build deep client insight and translate it into targeted actions for acquisition, retention and development, with a strong focus on PA & VIC client management.
- Elevating client experience and hospitality standards, ensuring every interaction reflects the brand and builds long-term relationships.
- Team Excellence — from individual contribution to team performanceLead, coach and develop Client Advisors through continuous observation, feedback and capability-focused coaching.
- Set clear expectations and standards and apply differentiated people management to unlock each team member's potential.
- Build trust and open communication, creating an environment where performance conversations are natural and constructive.
- Contribute to talent review and succession planning, identifying and growing future leaders on the floor.
- Lead change with agility and role-model inclusive leadership, bringing the team with you through new ways of working.
- Retail & Product — turning strategy into floor executionAnalyze retail KPIs, translate targets into clear team action plans, and coach performance results.
- Orchestrate day-to-day floor management, ensuring roles and client-journey responsibilities are executed seamlessly.
- Partner with the Department Manager on product knowledge, storytelling and styling, category sales planning, visual merchandising, and stockroom efficiency & product care.
Your Profile
- 5+ years of experience in luxury, premium or fashion retail, including proven people-leadership experience.A demonstrated shift from top seller to strong leader — you are motivated by growing others, not by your own numbers.
- Strong client-centric mindset with hands-on CRM and clienteling expertise; experience managing high-value clients.
- Natural coach: skilled at observation, feedback and developing people to raise performance standards.
- Solid business acumen — comfortable reading KPIs, setting priorities and turning analysis into action.
- Clear, confident communicator who builds trust and drives accountability.
- Fluent in Mandarin and English; flexible to work retail hours including weekends and holidays.A growth mindset and the ambition to progress along a defined retail leadership path.