About this role
Technical Services & Commercialization-FSQA Manager leads complex innovation, renovation, supply continuity, and supplier onboarding projects from concept through full-scale implementation. This role serves as the technical authority for ingredient and product commercialization, supplier qualification, specification management, and product quality performance. The position partners cross-functionally with Product Development, Procurement, Supply Chain Operations, Marketing, Regulatory, and suppliers to help ensure products meet food safety, quality, regulatory, operational, and brand standards.
What You’ll Do
- Lead end-to-end commercialization activities for new ingredients, suppliers, and product renovation initiatives from concept through full-scale implementation
- Review, create, and modify ingredient and supplier specifications, including product attributes, analytical measures, and technical standards.
- Lead complex innovation, renovation, supply continuity, supplier onboarding, and ingredient qualification projects that support innovation and supply chain initiatives.
- Serve as the technical authority for supplier qualification and approval, scale-up activities, troubleshooting, plant trials and validation, product evaluations, risk assessment and mitigation, project management, timeline management, specifications, and technical standards.
- Partner on cross-functional teams as a subject matter expert, communicating the impact of changes to leadership and supporting ingredient quality and brand standards.
- Identify and lead implementation of process improvements that enhance quality, consistency, cost optimization, and development processes, including SOPs, specifications, and procedures.
- Lead food safety and quality assurance activities related to ingredient commercialization, supplier qualification, product evaluations, and technical standards while identifying system gaps and implementing risk-reduction solutions.
- Guide, develop, and oversee plans for consumer and analytical product testing to support product evaluation and decision-making.
- Bachelor’s degree in Food Science or a related field, or equivalent experience and expertise.
- Minimum 10 years of experience in Product Development or Food Safety & Quality Assurance, preferably within the QSR industry.
- Proven background in food manufacturing, product scale-up, quality management, food safety, and manufacturing troubleshooting.
- Strong knowledge of test plan development, data collection, statistical analysis, and data summarization, with the ability to communicate findings and recommendations to leadership.
- Relevant food safety certification or equivalent, such as ServSafe, HACCP, IFT, Food Analysis, Food Testing, Food Processing, Lean Manufacturing, or similar evidence of continued education.
- Strong analytical, presentation, written, and verbal communication skills with outstanding attention to detail.
- Advanced problem-solving and decision-making skills.
- Ability to understand and monitor market-relevant data streams to anticipate impacts and proactively plan to protect customers and consumers.
- Outstanding relationship-building skills and the ability to interact effectively with diverse stakeholders.
- Excellent product and equipment knowledge and troubleshooting skills.
- Ability to be on call 24 hours a day and travel without extended notice.
- Ability to travel approximately 30%.
Benefits
- Paid Holidays and Vacation
- Medical, Dental & Vision benefits that start on the first day of employment
- No-cost mental health support for employee and dependents
- Childcare tuition discounts
- No-cost fitness, nutrition, and wellness programs
- Fertility benefits
- Adoption assistance
- 401k matching contributions
- 15% off the purchase price of stock
- Company bonus
All your information will be kept confidential according to EEO guidelines.