About this role
Department: Information Technology
Grade: 170
Salary: $22.96/hour
Job Duties
- Responsible for responding to requests for assistance by computer users, which are channeled through the IT Service Center, which includes hardware and software installations, modifications, troubleshooting and problem resolutions of the components.
- Responsible for working directly with end users, providing excellent customer service skills and timely resolution of tasks assigned.
- Installs and configures desktop applications, client and operating system software and software upgrades on personal computers.
- Responsible for providing proper telephone etiquette,
Minimum Qualifications
- Must have a High School Diploma or its equivalent.
- Three years of related work experience.
- Must hold a CompTIA: A+ Certification
- Must possess/maintain a valid Missouri Driver's license and provide his/her own transportation.
- Must submit to/pass pre-employment drug screen/background check.