Business Reporting Specialist @ ING

The Business Reporting Specialist will join the Reporting & Analytics team within the Commercial Direction of Private Individuals Banking, where data plays a key role in shaping commercial strategies and customer journeys.

In this role, you will sit at the intersection between business and data, working closely with commercial and servicing teams to transform complex data into clear insights, meaningful KPIs and actionable dashboards.

You will contribute to the evolution of enterprise BI solutions using IBM Cognos Analytics and/or Microsoft Power BI, leveraging data from the local data lake.

If you enjoy understanding business needs, asking the right questions to the data and translating numbers into decisions, this role is for you.

Responsibilities

• Act as a primary point of contact for business functions (strategy, products and servicing channels), collecting and understanding reporting and analytics needs
• Translate business questions into analytical requirements, KPIs and reporting logic
• Support the functional analysts to collect functional requirements for backend teams (data lake / data warehouse)
• Design, develop and maintain reports and dashboards using IBM Cognos Analytics and/or Microsoft Power BI
• Contribute to the definition and evolution of KPIs, ensuring consistency, clarity and business relevance
• Coordinate testing activities (use cases, validation, UAT) in collaboration with business owners and data providers
• Maintain and evolve the semantic layer (e.g. Framework Manager in Cognos environments)
• Improve and fine‑tune existing reports and dashboards, enhancing usability and analytical value
• Proactively propose new analytical views and insights to support strategic and operational decision‑making from a data‑driven perspective

Required Skills

• Solid experience with Business Intelligence and Reporting tools (Power BI, IBM Cognos Analytics).
• Knowledge of SQL and familiarity with data warehouse models; SAS is a plus.
• Strong analytical mindset with experience in KPI definition, performance monitoring, and data-driven insights.
• Ability to work closely with both business stakeholders and technical teams, translating needs into solutions.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Excellent communication, problem-solving, and stakeholder management skills.
• Experience working in cross-functional environments and managing multiple priorities.
• Good understanding of banking products, processes, and regulations.
• Fluent English.

Contract offer

Working conditions: Permanent employment contract

Working hours: Full time (37 hours per week)

Applicable Collective Labour Agreement: National Collective Labour Agreement for employees in the credit sector (NCLA)

Location: Milan (hybrid)

Annual base salary starting from: 43.000€

Variable remuneration: in line with the applicable remuneration policies (with a target based on the role, outcomes linked to the Group, Business line/function, and individual performance)

Our compensation approach is built on objective, gender-neutral criteria aligned with the role’s core requirements. That said, we believe talent goes beyond any framework: your total reward package will be tailored to reflect your unique experience, skills, and potential, ensuring we fully recognize the value you bring.

The benefits of joining ING

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• Flexible Smart Working
• Competitive base salaries and performance-based bonuses
• Meal vouchers and corporate restaurant and bar
• Health insurance and Accident insurance
• Pension fund and welfare plan
• Diverse cultures & Innovative mindsets
• International Environnent and Talent Program
• Commitment to sustainability
• Lots of training development opportunities to help you grow
• Lots of moments dedicated to physical and mental well-being
• A special day off when it is your birthday: we call it #doyourbirthday!
• And of course, we can’t forget free water & coffee at the office!

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.

#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.

‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.

Do you think you are "a step ahead"? Apply now!

Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.

Job Application Safety Reminder ⚠️

We’re seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

• Apply only via official ING platforms: ING uses Workday as its internal recruitment system. Applications should be submitted only via our official career site.
• Check the sender’s email carefully: legitimate communication will always come from: @ing.com and/or @myworkday.com
• No payments or banking details will ever be requested. If someone asks for this information, it’s a scam.

If you suspect suspicious activity, report it immediately. Your safety matters to us.