Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

Winter Internship 2027

What this role is all about

You are looking to gain practical experience in a real global IT company standing behind a solution that reaches 70% of Earth’s population, join our Customer Support internship and get a chance to land your first job at Infobip!

If you join this Internship, you will have an extraordinary opportunity to work as a part of Infobip world-class Customer Support team. You will directly impact client experience, their satisfaction and help them resolve any technical questions they are encountering while using our Platform.

At the same time, you will be able to learn about many different technical topics and grow your troubleshooting mindset. Since we are in the middle of many processes and departments, you’ll have an opportunity to interact with both technical and business teams, picking up the best of both worlds and sharpening many of your skills.

The size of our Platform and Product portfolio guarantees there are continuous learning opportunities. Our international and multi-cultural environment, where Customer Support teams reside in more than 10 different offices brings additional value, fun and ability to really experience how is it to work in a Global Team and support Global Customers.

What you’ll do

You will go through our onboarding program where you will learn about our products, solutions, and business.
You will learn how to attend to customer inquiries and problems are quickly resolved professionally, in varying critical and non-critical situations.
You will learn how to give clear and accurate information to clients in minutes.
You will learn how to find workarounds when issues appear and can understand client needs.
You will grow your technical expertise in many areas and specifically develop your troubleshooting skills and mindset.
You will help with improving internal processes, customer experience and the quality of service we are providing.
We’ll show you how complex business is conducted in a simple way and how to navigate in 3300+ employee company.
You will get a glimpse of the future carer in the Tech space.
You will be matched with your mentor according to your skillset and professional preferences so that we ensure maximum benefit from this Program for you.

What makes you a strong fit

You are available to start with internship on 8th of Februrary.
You hold valid student rights from „Studentski Centar” during the internship program.
Able to work in Vodnjan or Rijeka 40 hours per week.
You are a graduate or final-year undergraduate from engineering, technology, business, humanities, or social science backgrounds.
You aim to be an engineer who understands both technical and business sides of IT solutions.
Fluent in Croatian and English is a must have.
Knowledge of Polish, French, German or Spanish is considered a plus.

Internship timeline

Application deadline (mid of December)
CV screening & Interview with Talent Acquisition (During November & December)
Recruitment task (home assignments) (During December)
Interview with Hiring team and selection process feedback (December & January)
Start of internship program (February 8th)
Orientation week in Zagreb Infobip campus (February 8th - 12th)
Working with the mentor and within a team (February - August)
End of the Internship program (August)

What the team says about this position:

One of the things I appreciate most about this internship is knowing that I always have someone to turn to. Having a mentor who takes the time to guide me and explain things, along with a team that's always willing to help and share what they know, has made such a difference. What I really like is that you're trusted to handle real client situations and learn along the way, but you never feel like you have to figure everything out on your own.

Ana Krišto, Customer Support Intern

Why you'll love it here

Orientation week with all interns and a personalized onboarding plan.
Mentor and team support.
You will get hands-on experience with the latest AI tools and take part in dedicated AI training sessions designed to help you build skills.
Being a part of a growing company in a growing industry – we challenge you not to grow!
Work with people from all over the world. We put the “global” in globalization.
Possibility to stay on after the internship, depending on your performance and business needs.

Why choose internship at Infobip?

Paid internship program
Travel allowance as per city of work
Free lunch
Free Snacks and Beverages
Social Events
Internal Trainings
Free access to Udemy platform
Internship welcome package
Referral Bonus
Equipment
On-Site Amenities

If you haven’t already, visit our internship landing page for more details, which you can find at the link.

Although we currently have openings for various internship programs, you can only apply for a maximum of two positions!

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Customer Support Intern @ Infobip

About this role